[re-post from VWVortex]
I have an 09 EOS, which is covered by the ABS recall according to the year, model and VIN range given by the NHTSA in their "Part 573 Safety Recall Report, 16V-913" and other official documents downloadable from their site.
I currently have all the signs of the recall issue - ABS light, anti-skid light, flashing brake light. The lights came on over the weekend after a snowstorm.
When I researched the issue here and found there was a recall, I thought - nice, good on VW for taking ownership of the issue. Then I called customer care.
Even though they said "those are the recall symptoms" when I described my issue, they then proceeded to tell me that my VIN isn't in their database and therefore the recall doesn't apply to me. I asked if all VINs had yet been added to their database, and they said *no* VINs have yet been added. In fact, they repeatedly stated they can not at this time know which VINs are eligible.
So apparently this is a safety recall that they aren't yet honoring.
Has anyone had any luck with this? A customer care manager is supposed to call me back today, hopefully I'll get some help.
Sorry to vent. Generally I've had good luck with the car. It doesn't leak, performs ok, and I love to drive my wife and 4yo daughter in the summer with the top down. But being asked to pay out of pocket (I've heard as high as $2400) to repair a current, serious safety issue covered by an open recall is nuts. Way to go VW.
I have an 09 EOS, which is covered by the ABS recall according to the year, model and VIN range given by the NHTSA in their "Part 573 Safety Recall Report, 16V-913" and other official documents downloadable from their site.
I currently have all the signs of the recall issue - ABS light, anti-skid light, flashing brake light. The lights came on over the weekend after a snowstorm.
When I researched the issue here and found there was a recall, I thought - nice, good on VW for taking ownership of the issue. Then I called customer care.
Even though they said "those are the recall symptoms" when I described my issue, they then proceeded to tell me that my VIN isn't in their database and therefore the recall doesn't apply to me. I asked if all VINs had yet been added to their database, and they said *no* VINs have yet been added. In fact, they repeatedly stated they can not at this time know which VINs are eligible.
So apparently this is a safety recall that they aren't yet honoring.
Has anyone had any luck with this? A customer care manager is supposed to call me back today, hopefully I'll get some help.
Sorry to vent. Generally I've had good luck with the car. It doesn't leak, performs ok, and I love to drive my wife and 4yo daughter in the summer with the top down. But being asked to pay out of pocket (I've heard as high as $2400) to repair a current, serious safety issue covered by an open recall is nuts. Way to go VW.