[John_F]

I'm due to collect my Eos on Wednesday. The dealer has suggested that I take up VW's 3 year pre-paid service plan for a price of £225.00. To me, this seems quite good value as every time I take my current car (Toyota Avensis) for a service it always costs at least £200 for one service.
Has anyone any views on whether this prepaid service is worth shelling out £225 for?
Kind regards,
John.

 

[Stephb]

I got 3 years free servicing with mine try getting it free if you can or something else free

If not its a good deal

Steph xx

 

[John_F]

Steph,
Thanks for that. I think that pricewise overall, I have probably negotiated as cheap a deal as is reasonable to expect for an Eos as they seem to be one of the few cars in demand at the moment.
I know that I won't be going back to this dealer again & he knows this as we live at opposite ends of the country. I think that I might try for some free mats, etc., if I go through with the service programme. After all, the first & third service is only an oil change & the 2nd one is an inspection plus oil change. If I went to a local garage (non VW agent) they would probably only charge about £75 for an oil change. I have always tried to get a dealer's stamp on my service record with every car I have owned in recent years but I am wondering about the prudence of this. The dealer who is taking the car in p/ex didn't want to know about the service record although other dealers did specify that the car must be fully main dealer serviced before they would become interested in p/ex. You pays your money & you takes your choice!
Kind regards,
John.

 

[Darren]

If I'm not mistaken, for 2009 models the 3 yr service plan is included (in the USA)

 

[John_F]

Darren,
Thanks for that but I suspect if I mention that, the reply will be something akin to " Ah yes, but that's in the US." However, StephB got hers for free, albeit a year or so ago so, nothing ventured, nothing gained. Will let you know how I get on.
Meanwhile, I'm looking forward to Wedneday.
Kind regards,
John.

 

[Stephb]

I only got my car in March if thats any help

Make sure you check everything over before driving off the roof ect

Steph xx

 

[John_F]

Steph,
Given a dry day on Wednesday, I'll be driving back with the roof stowed but I'll make sure it goes back again before I leave the dealer. Thanks for the tip!
Kind regards,
John. PS Will take my camera with me & try & take a couple of photos on the forecourt before I set off on my maiden journey while the car is still pristine!

 

[Todd_A]

I got 3 years free servicing with mine try getting it free if you can or something else free

If not its a good deal

Steph xx

We also got our's free. It was on the window sticker stated 3 year 36K which ever comes first with free service at 6K, 10K, 20K, and 30K.

 

[Stephb]

Steph,
Given a dry day on Wednesday, I'll be driving back with the roof stowed but I'll make sure it goes back again before I leave the dealer. Thanks for the tip!
Kind regards,
John. PS Will take my camera with me & try & take a couple of photos on the forecourt before I set off on my maiden journey while the car is still pristine!

It rained the day I picked mine up i was glad really check all your roof seals we dont want them leaking! before you get home!

I had no problems at first with my roof but now its got to this weather i have ice on the inside of my windscreen my roof doesnt match up where it joins at the top to the windscreen on the inside, i can put my thumb in one side and not in the other, I have a TDI i have turbo lag, also my rear window takes ages and ages to demist im talking over 43 miles!

Just make sure your really happy with it before you drive off

If you have any more question please PM me i will answer them for you

Steph xx

 

[John_F]

Steph,
Thanks for that. Obviously, I don't know too much about the Eos yet. It sounds as though the roof is still giving problems although I was assured by the dealer that all roof problems were now fully sorted - he hadn't seen an Eos in the workshop with a roof problem for a good 6 months. We'll see. Thanks for the offer of sending you a PM. Watch this space!
Kind regards,
John.

 

[Rathbod]

It sounds as though the roof is still giving problems although I was assured by the dealer that all roof problems were now fully sorted

Hi John, I took my 2009 Eos at the beginning of November, just clocked over 2000 miles on the way to work this monring, I have not experienced any problems with the roof, no leaks, nothing.

I say that but my partner had a problem of her doing, she borrowed the car one weekend to show off to her brother and I got a call saying she could not close it, she did not realise that there is a small delay before the roof starts closing when you pull the switch, she was not giving it enough time to activate and thought there was a fault.

Derek

 

[John_F]

Derek,
Thanks for that - must remember about the delay in the roof closing.

Kind regards,
John.

 

[neh321]

Derek,
Thanks for that - must remember about the delay in the roof closing.

Kind regards,
John.

Generally it opens/closes without much delay but sometimes it seems like there is one, such as when you have the top down and all the windows also down; the first phase of the roof closing is to drop all the windows, so even though they are already down the systems still spends 3 or 4 seconds thinking it's lowering them! So it appears as though nothing is happening when it's actually doing its performance!

 

[John_F]

Neh321,

Thanks for that.
Have just had a call from the dealer saying that he had made a mistake about the 3 year service plan - it doesn't apply to an Eos! I will take this up with them tomorrow when I collect the car & will quote examples like Stephb, getting 3 years service for nothing.

Kind regards,
John.

 

[Stephb]

To be honest i got a sales guy that had not been fully trained, when I said i wanted extras like the chicago alloys he said i'd get them free then run to his boss and ask and then say he made a mistake. In the end i said i wanted something free or i'll go else where i got free mats 3 years free servicing a couple of key rings

Steph xx

 

[John_F]

Steph,
I wonder if my salesman has been fully trained? He sent me a brochure on the 3 year service plan which mentioned most VW models but not the Eos, Phaeton or Tourag. I just thought that he had sent me an out of date brochureI'll let you know how I get on tomorrow after I have collected the car. Early night tonight as it will be about 10 hours driving tomorrow. Still, the last hours should be very enjoyable!
Kind regards,
John.

 

[SiJ2000]

Sorry, but I have to clarify, regardless of what people say, there was never any fundamental problems with the roof.... A few rattles in the internal plastic trim and some leaks in rare cases (or where lubrication of seals had been neglected)...