[jjackson]

Today was the first damp/frosty morning we have had since I have had my car back from dealers and guess what more leaks. This time there was water running down the inside of the drivers and passenger windows (have not had this before). How many attempts should VW have to put car right before enough is enough and I can ask for a replacement and who should I contact to sort this out. The car has been in two dealers for a total of eight weeks in total and I am my wits end as to what to do.

 

[Doolallygirl]

Today was the first damp/frosty morning we have had since I have had my car back from dealers and guess what more leaks. This time there was water running down the inside of the drivers and passenger windows (have not had this before). How many attempts should VW have to put car right before enough is enough and I can ask for a replacement and who should I contact to sort this out. The car has been in two dealers for a total of eight weeks in total and I am my wits end as to what to do.

3. The car should be in 3 times for the same problem and if VW STILL can't fix it you are entitled to a refund (not sure about a new car though). I feel your pain, mine has been in twice and is still waiting for re-carpetting despite them having it over a month now (1/9th of the total time I have had my car!). I have told them they have one last chance to get it right after this if this fails and should I not be happy with the repair I will be getting my £20k refunded. I have also told the dealer who I bought the car from (to no response surprise surprise!). You will need to go back to the dealer who sold you the car and explain why you are rejecting the vehicle etc. When I done this all with my Ford Focus CC3 last year the process took 6 months. Here's hoping you won't find it quite as difficult as I did though.

 

[eos3]

3. The car should be in 3 times for the same problem and if VW STILL can't fix it you are entitled to a refund (not sure about a new car though).

Hey Doola, could you tell more about this? Is this a VW rule, or that of your dealer? any other details? it could help me consider changing my EOS for a Passat CC ;-)
thanks
fred

 

[Doolallygirl]

Hey Doola, could you tell more about this? Is this a VW rule, or that of your dealer? any other details? it could help me consider changing my EOS for a Passat CC ;-)
thanks
fred

Ah not sure on the law in France (assuming you purchased in England and drove it over right?). It's not a rule of any specific dealer etc but it is LAW. If your car has been in already, and you have informed the head office, the dealership and anyone else on the planet who might be able to assist you , then you should be able to get a refund. I would talk to your solicitor about seeking a refund for sale of faulty goods etc. You have a contract with your dealer, so they should be the ones to give you a refund. Basically when you purchase a vehicle you need to give them "reasonable" chance to fix or repair your vehicle before claiming it to be sold as faulty. Certainly with my Ford, the case was that they were given 3 chances to repair and they couldn't, therefore my case was that they had sold me a faulty vehicle and that I was entitled to a refund. I'm no solicitor, I am merely a legal secretary so don't quote me on this!! Hope it helps in some way

 

[nail-z-gull]

Isn't it referred to as the "Lemon" law?

 

[eos3]

Thanks Doola actualy pruchased and drive my EOS in france. With this background, I'll go and ask the local 'consumer protection union' to check the french law.
cheers