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· Rated EE: Eos Enthusiast
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Discussion Starter · #1 ·
Guess I'll try not to hit anything on my way over to the service department next week :(
 

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· Rated EE: Eos Enthusiast
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1,260 Posts
Discussion Starter · #3 ·
Well, the plot thickens. I've just noticed that my horn and my steering wheel control buttons don't work. Guess (hope) it is all related. Service appt scheduled for Thursday. Will keep you posted.
 

· Rated EE: Eos Enthusiast
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Discussion Starter · #5 ·
I'm hoping maybe it is a connector b/c I noticed that in the dark the buttons on the steering wheel don't even light up.
 

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Darren,

I think this is a very serious virus: :eek:

It seems to have converted l/100km to mpg, km/hr to mph and other such conversions on all of your instruments. :eek:

You should immediately run a virus checker, or install the latest version of Windows immediately (Damn Bill Gates) :p
 

· Rated EE: Eos Enthusiast
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1,260 Posts
Discussion Starter · #7 ·
Darren,

I think this is a very serious virus: :eek:

It seems to have converted l/100km to mpg, km/hr to mph and other such conversions on all of your instruments. :eek:

You should immediately run a virus checker, or install the latest version of Windows immediately (Damn Bill Gates) :p
....and in some parts of the country this same "virus" mirror images the controls and causes susceptible individuals to drive on the wrong side of the road;)
 

· Rated EE: Eos Enthusiast
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1,260 Posts
Discussion Starter · #9 ·
Dropped it off today and the service advisor said that behind the steering wheel there is some sort of connector that is like a lazy susan. It allows everything to stay connected and rotate with the steering wheel. He said that is what the problem is most likely to be. He didn't mention if this is something they have in stock. I hope so, but in the event it is not, at least I am holding hostage their 2009 Passat 2.0T which was brand new with 23 miles on it. Not exactly their service loaner but it was arranged quite kindly by the salesgirl I bought from.
 

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Dropped it off today and the service advisor said that behind the steering wheel there is some sort of connector that is like a lazy susan. It allows everything to stay connected and rotate with the steering wheel. He said that is what the problem is most likely to be. He didn't mention if this is something they have in stock. I hope so, but in the event it is not, at least I am holding hostage their 2009 Passat 2.0T which was brand new with 23 miles on it. Not exactly their service loaner but it was arranged quite kindly by the salesgirl I bought from.
Nice one Darren
 

· Rated EE: Eos Enthusiast
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1,260 Posts
Discussion Starter · #11 ·
Apparently called the "Clock Spring". Of course, had to order it. Maybe today...maybe Monday. So far I've put 100 miles on their Passat. Interesting how the same engine feels less impressive in that car. Not bad, just not "all there". I'll have to compare gross weights of the two.
 

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Apparently called the "Clock Spring". Of course, had to order it. Maybe today...maybe Monday. So far I've put 100 miles on their Passat. Interesting how the same engine feels less impressive in that car. Not bad, just not "all there". I'll have to compare gross weights of the two.
Shouldn't take too long for the dealer to replace the clock spring, once they have the part in hand. I replaced one myself on another airbag-equipped car of mine. For once, I made darned sure the battery was disconnected before starting the job! Airbag in the face = not good.

I guess a sliding contact (like for a plain old horn button) isn't secure enough, so airbag-equipped steering wheels have a clock spring for the airbag circuit, which provides point-to-point connection. Sliding contacts could corrode and break the circuit - no big deal for a horn, but a safety issue with an airbag. Eventually, though, the clock spring can break from the wheel turning to and fro.
 

· Rated EE: Eos Enthusiast
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Discussion Starter · #13 ·
I just thought it odd that I only have 11,000 miles on the car and the clock spring broke. Not like I turn the wheel to and fro all day long! Anyway, guess they're entitled to make a bad clock spring. Part not in today. Will be Monday. No worries as the weather forecast calls for rain and I'll just rack up some more miles on their new Passat I'm holding onto for the weekend.
 

· Rated EE: Eos Enthusiast
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Discussion Starter · #14 ·
Finally have my car back. Had them do a few small items at the same time as the clock spring fix which ended up taking much longer than I planned. Seems "little things" prompt my dealer to call VW tech support and this takes forever. All is well now and I put 400 miles on their Passat in the meantime. Picked up my Eos and turned back ON the APR tune and really enjoyed my ride home!
 

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Hey guys, new member to the forum. I have a 2008 black EOS.

I was about to have my car serviced for the 20,000 mile marker when the 'Airbag fault' message popped up. After looking on this forum/ this page i found that it was the clock spring in the steering wheel shaft.

Turns out that was exactly it, not to mention it was covered under warranty. Thanks for the info.
 

· Rated EE: Eos Enthusiast
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Discussion Starter · #16 ·
Hey guys, new member to the forum. I have a 2008 black EOS.

I was about to have my car serviced for the 20,000 mile marker when the 'Airbag fault' message popped up. After looking on this forum/ this page i found that it was the clock spring in the steering wheel shaft.

Turns out that was exactly it, not to mention it was covered under warranty. Thanks for the info.

Glad the info helped, AJC....and glad yours was easily repaired, too.
 

· 2007 EOS 2.0 FSI 150 bhp
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3 Posts
Hey guys, new member to the forum. I have a 2008 black EOS.

I was about to have my car serviced for the 20,000 mile marker when the 'Airbag fault' message popped up. After looking on this forum/ this page i found that it was the clock spring in the steering wheel shaft.

Turns out that was exactly it, not to mention it was covered under warranty. Thanks for the info.
Hi guys, i have the same problem regarding the "airbag fault".
This is the second time in 6 months i have this problem...
Car has been to the garage and the problem was solved with 200 euros.
Now the problem occured yet again :s
I dont really inderstand what the "clock spring" is, can someone explain me plz?
 

· Rated EE: Eos Enthusiast
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Discussion Starter · #18 ·

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Is that the spring that holds the AA battery in place on my wall clock lol. Mick
 

· 07' 3.2 EOS
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20 Posts
just wanted to add my own experience with the 'airbag fault' case - it turns out that passenger airbag connector has a bad design, gets lose and intermittently disconnects (after a certain number of disconnects the car starts treating the case as a fault).

my service identified the issue and suggested to replace the connector (as per VW bulletin). the total was 170$ and it took them a few hours.
 
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