csc roof problem
suddenly, after owning my car (2007 eos) for over 4 months I note that the roof has collided with the mechanism ( looks like when putting back up) and peeling off a strip of the fiberglass on the roof near the base of rear passenger window. I have never put anything at all in the trunk where not allowed and have always made sure the car was level before operating the csc roof. Took the car to dealer for warranty and on the third day in shop was told factory rep. would be coming to look at it the next day - went to get rental car I was told I was entitled to after the 2nd day in warranty service and when I arrived I saw car was just being studied with roof stopped half opened in the outdoor compound. When I went to get rental car voucher at dealer service desk, was told....actually, we are returning your car to you. Now I am told photos of the damage to roof were taken and had to be emailed to VW for approval of work....likely body work will be next week. After more than a month I called to see if VW had got back to the dealer ...I left a message for service mgr to call me with info. That didn't happen and when I called again I was told he never got the message I left, however, just by chance he did call VW today and said VW told him that they will not cover repair under warranty as the roof works fine. I have received no paperwork of any kind and when I ask how to appeal this, I am told to read my owner manual to find a phone # for VW Canada.....of course I have no proof that the dealer even reported the problem, no work order #, nothing at all about the warranty claim. Any ideas anyone?
