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Hi, my father accidentally jammed something in the convertible top mechanism on his 2009 Eos. His mechanic was able to get the top closed, but told him that any attempt to open the top could cause catastrophic damage. My father was quoted $10,000 to replace the top. Is this an accurate quote, or is the mechanic full of you-know-what (starts with "bull-," ends with "-it")?

Any recommendations on affordable options?

Thank you.
 

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That actually sounds about right. I was in a local dealer's service department and asked the parts manager if they ever had to replace a top. He said they had replace a couple over years and that the CSC top comes as a complete "module" costing about $10K. I seem to recall reading somewhere that the CSC top module is held in place with four critically placed bolts, so replacement is certainly possible.
 

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I agree that estimate is probably about right and why an older EOS can easily be written off and scrapped as uneconomical to repair. Audi soft top cabriolet owners are faced with similar dealership quotes for complete roof replacement if they get bent. Use Smartop remote or put objects in the forbidden areas carries a risk of writing off your lovely EOS! :eek:

After damage they got the roof closed (presumably locked - do check?) and it shouldn't be opened unless the OP has an action plan or a dry garage to store the car should the top get stuck part open or is going to attempt removing the roof.

The problem with the EOS roof is all components have to work and fit to within specified tolerances like a jigsaw and there are no body jigs at dealerships to check and straighten damaged or bent parts. Whilst a dealership would go for a complete roof with warranty, there is a possibility some parts of the roof system may not be available as individual parts. The other issue I believe is new roof parts are supplied primed and have to be painted, adding more to the cost.

What would I do? If I had a dry garage with time to keep the car in it I would try to determine what parts have been bent or distorted, this could mean dissasembling hinge parts, putting them on a surface plate then using feeler or dial gauges to check trueness. On the car you can measure each side against reference points to the body as a first check. If there is distortion on the hinge struts, you won't get individual parts, but might have luck straightening something which would probably involve removing the roof. Worst case, a steel part could be made in a machine shop using the good and bad parts as a pattern. The way to look at is if there is a distorted hinge part near the bottom of the hinge of just tens of thou, it could misalign the front top location peg furthest away by inches when it has to go in the hole. This is why the shop adjustment procedure involves critical measurement and shimming, even for a new roof. When the roof closes the pegs on each 'A' section should align perfectly with the hole centres. It is a MUST check for anybody considering buying a used EOS. Don't attempt to heave on the roof parts, you will just bend something else and make the problem worse.

EOS roofs do come up on fleabay so another option is to buy a used roof and take a chance it isn't distorted like yours. Anything older than 2009 might need seals replacing and you would probably need parts re-painted your color.

The workshop procedure to replace a roof and set up all the clearance is quite daunting and time consuming. You won't be able to just bolt on a replacement. If your background is aircraft engineering you probably have the right background to follow the instructions step by step without losing patience.

Since you are trying to solve the problem for somebody else, you probably won't want the comittment to get too involved? I'd suggest getting a trade in price as the car is now (which will be V.low) and if you are keen to own this unique car and do work yourself at your own pace, consider making a family offer. Then you get a really cheap car to get enthusiastic over and your father can walk away with some cash with no headaches and buy something else.
 

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10k is a ridiculous price to fix a Eos roof... It's a shame a car worth this much... you cant find a repair for it👎
 

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10k is a ridiculous price to fix a Eos roof... It's a shame a car worth this much... you cant find a repair for it👎
Sometimes, a little knowledge can be a dangerous thing - the Eos roof is a very complex system and some design compromises have occurred to reduce the weight of the roof to a level that can operated by the opening/closing mechanism.

Unfortunately, when roof problems occur for whatever reason, the loads on the components involved can exceed their ability to withstand these forces resulting in permanent damage. In situations like this, it is more economic to replace the entire roof with a new one that is aligned and ready to install ex-factory. If this is not acceptable to you, your only option is to disable the roof operating mechanism to convert the car to a conventional hard-top or sell the car as-is for either use as a hard-top or for wrecking for spare parts.
 

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.... I will add that in addition, the individual and complex roof structure parts have to align across seals to an accuracy of less tham 1mm. Without the kind of specialist assembly jigs used at the factory, this level of accuracy would be impossible to achieve at dealerships and for them to guarantee their work and no water leaks.

If you want to appreciate the amount of specialist labor required to fit a complete roof, wiring, align sensors and shut gaps on a new factory roof assembly, read the workshop manual which runs into many pages.

PS: If you disable the EOS roof system to set it permanently closed and locked, you will not be able to lubricate seals which will deteriate, go hard and leak. If you really want to do this you might need to think about applying black silicone rubber to all the seal interfaces then close the roof: Ugh!! a one way trip for an EOS but perhaps better than the scrap yard. The risk you take is getting a fault needing the roof opened e.g rear windows or sun roof slides and seals, then you are stuffed.
 

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10k is a ridiculous price to fix a Eos roof... It's a shame a car worth this much... you cant find a repair for it👎



Yes I agree my sunroof shattered and they quoted me 12grand to fix....not even worth what my car is worth. You can fix ibhad someone replace my glass and all 500 bucks but you need that special VW tool to even get to sunroof off. So I say try renting that tool. Cause if no tool you cant do much
 

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We need a class action lawsuit to get something done about this! I'm not a Lawyer... but just imagine all cars had a unfixable issue after you've spent so much money. Who knows an Attorney???
 

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We need a class action lawsuit to get something done about this! I'm not a Lawyer... but just imagine all cars had a unfixable issue after you've spent so much money. Who knows an Attorney???
A lawyer won't fix your car but a competent mechanic who is trained in repair techniques of EOS roofs may well be able to. That is, unless your forcing the roof shut as you described it has damaged it beyond repair, in which case, your actions may well be the reason the roof is un-repairable just as appears to be the case of the OP.

Find a qualified mechanic before consulting a lawyer, mechanics are much less expensive!
 

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How bout you Google sunroofs shattering and then you come back n talk to us.... see all the problems with all the cars panoramic sunroofs. I almost had lawsuit going but unfortunately they were pursuing other brand cars. But don't worry VW isn't far behind. Again Google shatter sunroof.
 

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My top appears to be ok... One day after riding with the top down I parked in my driveway... tried to raise the top... it would only go so far. My neighbor and I had to like adjust the position a bit to get it to go up... but I could not get the sunroof closed completely. Currently the top is up... but the back end of the sunroof wont go down.
 

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How bout you Google sunroofs shattering and then you come back n talk to us.... see all the problems with all the cars panoramic sunroofs. I almost had lawsuit going but unfortunately they were pursuing other brand cars. But don't worry VW isn't far behind. Again Google shatter sunroof.
Guess this is aimed in my direction so I'll respond.

This thread is not about shattered sunroof glass, it's about a roof that was damaged when an owner owner accidentally jammed something in the convertible top mechanism and my comment was directed at another owner who had an issue with his roof and in his own words "I had to force it closed..." As I read it, no diagnosis of the cause or severity of the issue has been made so my point was and remains, better to find a competent mechanic at this point than to start talking class action lawsuits.

Seeing you raised the issue of shattered glass, in all the many years I've been on this and other VW forums, I can only recall 1 or 2 other instances of Eos sunroof glass breaking, if it was a common issue, we would all be very aware of it, a handful of cases is hardly grounds for a lawsuit especially given that any form of glass can be broken under the right circumstances. The root cause of sunroof glass breakages are many,from minute imperfections in the manufacturing process, poor handling between manufacture and fitment to tiny rocks flying off the road etc. etc. More often than not, a minute defect whatever the cause, combined with significant changes in temperature and or humidity and the continual forces that are applied to the roof whilst the vehicle is moving can eventually cause a failure. In the case of failure, the glass is designed to shatter into tiny pieces in order to minimise the possibility of injury, better to be peppered with tiny pieces of glass rather than long, knife blade like shards.

In your case, you were quoted $12,000 to fix the problem but you had it fixed for $500, seems pretty clear that whoever quoted you $12,000 didn't want to do the job so quoted a figure they knew would be unpalatable. I think you took the better option of finding a mechanic experienced in Eos roofs to fix the problem rather than a lawyer to suck every last dime from you.
 

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My top appears to be ok... One day after riding with the top down I parked in my driveway... tried to raise the top... it would only go so far. My neighbor and I had to like adjust the position a bit to get it to go up... but I could not get the sunroof closed completely. Currently the top is up... but the back end of the sunroof wont go down.
There are many, many possible causes, the best person to see is a competent mechanic preferably one well versed in the complexities of Eos roof mechanism. The last thing you should do is try to rectify it yourself and potentially cause more damage.
 

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IMHO it seems that many do not appreciate the complexity and fragility of the EOS roof? There are other cabriolet brands e.g Audi who use the same manufacturer for parts with similar prices. For those who moan about the cost of replacing an EOS roof or who are thinking of buying an EOS, or a cheap EOS they want to DIY repair, read the EOS service manual for roof repairs before buying the car. This also applies to anybody who 'thinks' they can DIY repair their EOS roof mechanics and hopes to get a simple solution or find a YouTube video.

The EOS roof is pre-assembled in the factory as a single unit where they use expensive custom alignment jigs. V.W would buy in the roof crated and pre-assembled ready to crane over and fit. The workshop manual for dealers only covers procedures for removing and replacing a complete roof and not hinge components. The Dealership network won't have those tools or the training to re-assemble the roof from component parts which would involve a huge amount of expensive labor. Even fitting a pre-assembled roof is a huge labor cost - read the manual on what's involved! Sure you can spend a lot of time trying to work around lack of information and get inside the head of the designer, but don't expect dealer technicians to do it.

If an EOS roof structure is damaged (bent or distorted) it will most likely not be economic to repair it. DIY repairs may be attempted but may require engineering knowledge, skills and a machine shop. There are no factory manuals to disassemble and re-assemble an EOS roof from component parts.
 

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A class action lawsuit likely won’t get you anywhere given that there are so many ways for users to damage the roof mechanism. Plus there are loads of warnings to discourage you from inflicting damage. Now if VW had done nothing to warn users, then maybe a class action would be warranted. Another thing working against you is that the EOS was sold here in the US from 2007-2016 - a 9 year run and the car has been out of production since 2015, AND the car sold in low numbers. That leaves little meat on the bone for a class action attorney - exploding sunroofs across the entire VW line is much more juicy proposition,

Regarding roof repair here in the US.... When the EOS was launched, VW trained technicians at the dealerships to service the tops. But again, the last EOS was sold 4 years ago (manufactured 5 years ago) and dealerships see fewer of them as a result. I doubt any techs are getting the training these days. I’d hazard to guess that many of those “trained experts” have either moved on or gotten rusty with those skills. At some point, the average dealership won’t have anyone qualified to install that $10,000 roof module and/or VW will quit providing parts for them.

The UK has a specialty shop (Cayman Autos) that folks here rave about and those guys specialize in convertible tops for many makes. Shops like that are the only real alternative to dealerships. Independent mechanics are much more interested in things they can fix quicker and with more familiarity. As far as I can tell, here in the US, we’re not blessed with any equivalent to Cayman Autos and if we did there might only be 2-3 scattered across the entire US. That’s great if you leave within 2-4 hours of one, but If you live in Missouri and the only shops are in Miami or LA, then you have a serious delima.

The bottom line is that some cars demand some serious forethought before making the investment, especially on the used car market. It seems the EOS is starting to fall into that category. The mechanics are pretty much a no brainer, but the roof, sunroof, windows and electronics are highly specialized and odds are they beyond the patience or skills of many independent shops.
 

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I'd agree with all that. The problem is as older EOS's come up for sale they are getting very cheap and many think owning a cheap cabriolet is really cool and don't understand the risks which are far greater than an equivalent year and mileage non-cabriolet car.

Plus there are loads of warnings to discourage you from inflicting damage.
From a couple of recent posts of roof hinge damage, V.W didn't cover all the angles with warnings! But I suppose if there's a route to destruction, somebody will find it.

V.W stuck their warnings in the 'forbidden areas' at the sides, but didn't put the same label in the center of the hinged cover. Some have used the space with the cover down to stick their umbrellas and golf clubs in there, then operated the roof - CRUNCH - Roof written off!! After I destroyed their labels removing them, I made some vinyl copies and added one where they should have. I'm no Lawyer, but if this was a new car I think legal action could succeed because they missed putting a warning label in the center where the roof down package ends up.

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I'd agree with all that. The problem is as older EOS's come up for sale they are getting very cheap and many think owning a cheap cabriolet is really cool and don't understand the risks which are far greater than an equivalent year and mileage non-cabriolet car.

From a couple of recent posts of roof hinge damage, V.W didn't cover all the angles with warnings! But I suppose if there's a route to destruction, somebody will find it.

V.W stuck their warnings in the 'forbidden areas' at the sides, but didn't put the same label in the center of the hinged cover. Some have used the space with the cover down to stick their umbrellas and golf clubs in there, then operated the roof - CRUNCH - Roof written off!! After I destroyed their labels removing them, I made some vinyl copies and added one where they should have. I'm no Lawyer, but if this was a new car I think legal action could succeed because they missed putting a warning label in the center where the roof down package ends up.

View attachment 22631
I would have thought the existing label on the centre luggage cover was pretty self explanatory and sufficient to be honest. Having said that, it seems today that manufacturers are expected to make everything completely foolproof and with no expectation that owners have or use any common sense whatsoever.
 

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I think you misunderstood? My cover didn't have the large center label and all three large labels you see in my recent photo are the labels I had printed. There is a small insignificant rectangular label with a black background color and small red crosses most won't understand.

My center cover was damaged when I bought my EOS years ago and the Stealer had it replaced, but should there have been a large label like those on the sides and did they not order it up with the new cover?

22643
 

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The top is $7800+ from VW. Labor adds to that. Including the roof there are 21 parts listed. Other than the complete root the question is whether there are individual parts and someone with the knowledge to actually perform the repair. The roof was not designed or built by VW. Another question is do the parts still exist.
 

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I've seen EOS parts lists for the roof but when you ask if they are available you either get a no answer or they are but you have to wait a long time for them. I've met this trick before where manufacturers may be obliged to supply parts for say 10 years, but say they can only make them on the next production run! You are more likely to find a roof or complete car to cannibalise although you could be taking a chance with a used roof? If you are the engineering sort it's not impossible to copy metal parts and make them, particularly if you have a good side to use as a pattern. The headache is alignment, because during assembly there are various shims and jigs used and nobody except Webasto has EOS roof specific information to put one together from component parts.

I'm sure with time and machine shop tools it's not impossible to get one re-assembled but unless you are an enthusiast with free time, the cost at commercial rates would be too much. Then you have to fit it which the workshop manual covers, but there is lots to do and Stealer labor is again very expensive. I thought the Stealer labor was around the $3k making the whole replacement roof and labor $10-12k? If you think you can cut corners on labor, read the manual first but be aware not everything is written step by step for a DIYer. That's why V.W have trained EOS roof specialists who probably come with a briefcase full of training notes not in the regular manual. They also have access to 'secret' information from the mothership or a line to Webasto.
 
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