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Discussion Starter #1
Let me start by saying I'm an idiot before you do. This 2012 car has not even 24K miles on it and it's my baby.

I took my 87 yr old Mom to Walmart because she wanted a new tv for the labor days sales. I intended to put the convertible down to put it in the back seat. I completely forgot my Mom's walker was in the trunk. The lid went about half way and the handles of the walker stuck out enough to the side that the arm hinge that would settle on the sides of the trunk went down onto the walker handle (on the passenger side) instead and jammed. The dash screen just said convertible top error. The top will not reverse back up although it seems like that would be all that's needed to fix the situation. You can see in the photos where the handle jammed and also since it's jammed only on one side the glass is somewhat tilted. I had to have it towed home because it's labor day and the service depts aren't open. I asked the aaa driver to be extra careful given that the bouncing of all the half open parts could make it worse. He said he'd go as slow as he could.

I thought there was a way to manually release the top. Can anyone offer any ideas on how I might be able to get the top back up without having to tow it to a dealer? Thanks in advance for thinking but not writing how dumb I am.

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I am sorry for your misfortune on such a low mileage EOS. You may have 'crunched' the roof hinge which is serious huge repair money that would be far more than the cost of the tow. If any of the roof parts do not now align to < 1mm, your roof could leak. Somebody here did a similar thing with an umbrella - you are not alone.

Manually moving roof parts is a V.W workshop procedure and in your case they may not move or be so jammed they may not just 'fall into place'. If parts like the trunk lid are jammed part open it may not be easy to access the parts needed to release them and it would need to be removed first. Yours doesn't sound like a DIY repair and you will be lucky if the dealer technician says there are no bent hinge parts (which aren't available as spares).

IMHO you could explain the situation to your local dealer and see if the cost of a technician coming out to try and close the roof is less than them towing it to their workshop (?). You must make sure your V.W dealer has an EOS trained technician on site or can get access to one.
 

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NOTE: I'm not recommending you do this - just opening a discussion for whether this is a possibility.

It might be worth cutting the walker up to remove the blockage and see if the roof would move one way or another? It would probably be a tricky job, possibly requiring two people. It might also need the tailgate releasing (push the two claws open and it will lift up) to gain access. The walker is cheaper to replace than the roof, at any rate.
 

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Discussion Starter #4
I am sorry for your misfortune on such a low mileage EOS. You may have 'crunched' the roof hinge which is serious huge repair money that would be far more than the cost of the tow. If any of the roof parts do not now align to < 1mm, your roof could leak. Somebody here did a similar thing with an umbrella - you are not alone.

Manually moving roof parts is a V.W workshop procedure and in your case they may not move or be so jammed they may not just 'fall into place'. If parts like the trunk lid are jammed part open it may not be easy to access the parts needed to release them and it would need to be removed first. Yours doesn't sound like a DIY repair and you will be lucky if the dealer technician says there are no bent hinge parts (which aren't available as spares).

IMHO you could explain the situation to your local dealer and see if the cost of a technician coming out to try and close the roof is less than them towing it to their workshop (?). You must make sure your V.W dealer has an EOS trained technician on site or can get access to one.
Thank you for responding. It never occurred to me a person who specializes in Eos would be needed. I'll look into it prior to having it towed there.
 

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Discussion Starter #5
NOTE: I'm not recommending you do this - just opening a discussion for whether this is a possibility.

It might be worth cutting the walker up to remove the blockage and see if the roof would move one way or another? It would probably be a tricky job, possibly requiring two people. It might also need the tailgate releasing (push the two claws open and it will lift up) to gain access. The walker is cheaper to replace than the roof, at any rate.
Cutting up the walker is what my son wanted to do. I read somewhere that undoing the battery cables, letting them sit for 5 minutes, then reattaching them might reset the system. I did that. I didn't hear any motor sound when trying to reverse the top to put it up last night. I'm heartbroken just looking at it.
 

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The roof has twelve or thirteen different sensors around it, and if they are out of sync between left and right it won鈥檛 let it move. On top of that, there may be faults stored that tell the roof controller that something is seriously wrong.

That鈥檚 why the advice to get a VW mechanic out, with their knowledge of the roof and the diagnostic tools to check the stored faults and drive the roof in emergency mode, is your best bet. Moving the roof by hand is a two-person job, so be prepared for them to suggest sending two people out.

I know that feeling of heartbreak and panic when something goes wrong. The important thing is to not rush into things - don鈥檛 do anything crazy to try to fix it, and the fix will be cheaper because you won鈥檛 make things worse. You鈥檒l get it sorted in the end, and I鈥檓 crossing my fingers for you that the fix doesn鈥檛 turn out expensive.
 

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I read somewhere that undoing the battery cables, letting them sit for 5 minutes, then reattaching them might reset the system. I did that. I didn't hear any motor sound when trying to reverse the top to put it up last night. I'm heartbroken just looking at it.
As aku said, the less you try to do before a knowledgeable tech. looks at it the better, otherwise you could make matters worse. E.g you cut up the walker and manage to drive the roof but some parts are bent and you don't know what you are looking for? The roof tries to operate and there's a second crunch with more expensive damage.
 

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If you do cut up the walker, try to keep it mainly in one piece, then let it poke out the other side and lower the twisted roof onto it - it should untwist the roof and all will be good again.

Except the walker, of course......
 

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Discussion Starter #9
The roof has twelve or thirteen different sensors around it, and if they are out of sync between left and right it won鈥檛 let it move. On top of that, there may be faults stored that tell the roof controller that something is seriously wrong.

That鈥檚 why the advice to get a VW mechanic out, with their knowledge of the roof and the diagnostic tools to check the stored faults and drive the roof in emergency mode, is your best bet. Moving the roof by hand is a two-person job, so be prepared for them to suggest sending two people out.

I know that feeling of heartbreak and panic when something goes wrong. The important thing is to not rush into things - don鈥檛 do anything crazy to try to fix it, and the fix will be cheaper because you won鈥檛 make things worse. You鈥檒l get it sorted in the end, and I鈥檓 crossing my fingers for you that the fix doesn鈥檛 turn out expensive.

I truly appreciate the time each one of you took to give your input. I called the dealer who said they do not send mechanics out. I have an appt first thing tomorrow and I plan to drive it very slowly the 6 or 7 miles to the dealer at the crack of dawn in hopes there won't be anyone on the road. As you mentioned, the service dept rep agreed that a sensor might have shut the system down. Fingers crossed that they can reset the system without added parts or repairs needed on top of the service fee.
 

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I have an appt first thing tomorrow and I plan to drive it very slowly the 6 or 7 miles to the dealer
I can tell you how you could do even more irrepairable damage:

You may think we are being fussy about taking care to do the right things? If your roof hinges are distorted, the dealer or anybody else won't repair them! They can only supply and fit a new factory roof at $12K plus and that's on the low side. Your 'baby' could have a very short life. Put that $12k against the tow truck charge to the dealer.

Your trunk lid is half open? The force per unit area of wind acting on the inside of your part raised trunk lid is proportional to the CUBE of the speed you are doing and there isn't that much mechanically holding it on. Clever people could work out the maths for even 10-20mph and it's huge worst case if the slip over the screen drops down into the rear passenger void. That's why the car will warn you with 'dings' if you try driving it with the top part open. Although if the controller has locked out faulty I'm not sure if you will still get the speed warning?

IMHO if you tarp it over very securely so the tarp makes a nice angle to your forwards movement and you drive slowly, you might get away with it?

Good Luck at the dealers, I hope the damage isn't expensively catastrophic. if they don't do any major work to fix it, take it through a car wash afterwards and make sure there are no serious leaks. The member who stuck the umbrella horizontally across the top of the tray needed a new roof. A golf bag and clubs could also do serious damage, hence the V.W warning labels. But V.W should have designed in a higher tech. fail safe detection method.
 

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I truly appreciate the time each one of you took to give your input. I called the dealer who said they do not send mechanics out. I have an appt first thing tomorrow and I plan to drive it very slowly the 6 or 7 miles to the dealer at the crack of dawn in hopes there won't be anyone on the road. As you mentioned, the service dept rep agreed that a sensor might have shut the system down. Fingers crossed that they can reset the system without added parts or repairs needed on top of the service fee.
How did you make out at the dealer?

You can also look for a non-VW service shop that specializes in VWs and Audis. Aside from the Eos' unique top, they should be pretty competent with the rest of the car. If the fix is too expensive, if they can close the top you still have a pretty nice two-door coupe. Once the top is closed, the opening mechanism should be disable so you do not inadvertently open it and get it stuck again. Who knows, maybe the sun roof will continue to work.

Consider lubing all of the roof seals before you close it on a permanent basis.
 

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Discussion Starter #12
I didn't get to take it down yet. My husband was about a mile or so down the road at 4am with hazard lights on going super slow and a cop pulled him over. He was nice enough and told him it can't be driven despite the hour and destination. The cop escorted him home. Would have been nice if he'd escorted him the 5 miles further to the dealer. 馃槖
I think the dealer is the closest mechanic who would specialize in Vdubs, but I'll check. Part of me is putting it off for fear of making it worse by towing and the other half is I'm just inundated with things going on so it'll be closer to Monday. I'll let you all know how I make out. Again, thanks everyone.
 

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Shame, but I suspect their objection would be for obscured rear lights, but local rules may kick in for other things? Certainly the hazards were going to attract attention. I assumed the breakdown collection would be a flat bed with your EOS winched on up their ramps, even so tarping over the open trunk lid is a precaution in case it rains.

Don't use a general garage, they may have a cheaper hourly rate but won't have the skills and training to work on your EOS roof if it needs more than an extraction of the walker. If the news is bad from the dealer it will be credible and if it's good you should be confident they have thoroughly checked the roof system.
 

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I am sorry for your misfortune on such a low mileage EOS. You may have 'crunched' the roof hinge which is serious huge repair money that would be far more than the cost of the tow. If any of the roof parts do not now align to < 1mm, your roof could leak. Somebody here did a similar thing with an umbrella - you are not alone.

Manually moving roof parts is a V.W workshop procedure and in your case they may not move or be so jammed they may not just 'fall into place'. If parts like the trunk lid are jammed part open it may not be easy to access the parts needed to release them and it would need to be removed first. Yours doesn't sound like a DIY repair and you will be lucky if the dealer technician says there are no bent hinge parts (which aren't available as spares).

IMHO you could explain the situation to your local dealer and see if the cost of a technician coming out to try and close the roof is less than them towing it to their workshop (?). You must make sure your V.W dealer has an EOS trained technician on site or can get access to one.
Wow. So sorry to hear that. When buying my EOS a couple of years ago, that was my biggest fear!
 

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I had some vinyl labels printed, but you can print my artwork on a decent color printer and stick them on as a reminder. There isn't an obvious warning label in the top center of the tray where people can put things (in the dark) and that's where the roof goes!

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