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Discussion Starter · #1 ·
This is not a question. But I felt moved to post it here.

After 13 years of happy, leak-free motoring, my 2009 Eos began to leak from around the top of the A-pillars. It was due an MOT (which it passed, as ever) so I spoke to the local garage who have been looking after the car for four or five years. They regretted that they weren't able to do any remedial work since replacing seals was very much a VW dealer speciality. OK, fair enough. I rang my nearest VW dealership, Peter Cooper Volkswagen in Portsmouth, who told me, on the phone, that the only option was to fit a new roof. For £4,000. No inspection, no suggestion that I bring the Eos in for them to take a look at it. Just the statement that it's 13 years old and discontinued, and it will be impossible to replace the seals. Such arrogance! Thanks guys. If I ever buy another VW—which is quite possible I've loved the Eos so much—I certainly won't be buying it through Peter Cooper Volkswagen.

Anyway I hit this forum and found threads packed with advice on possible solutions to the leakage problem. The key guru appears to be voxmagna, whom I'd like to take the opportunity of thanking, even before I've attempted any remedies. He (she?) turned my despair into hope.
 

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IMHO the EOS is an old model now and dealers won't be keen unless it's less than 3 years old and still under warranty. 'New Roof' is their expensive fall back and the only way they could provide a solution with a cast iron warranty. 4K seems too cheap if that's parts, labor and new painted parts? If a new roof leaked and they had installed it correctly, they would claim from Webasco. In the meantime you have weeks of waiting for a resolution! Dealers have to follow V.W procedures and don't read this forum, if there isn't a procedure, they can't fix it! But there is an intensive procedure to fit a new roof.

There is rarely a single solution to stop a roof leak. Even new seals aren't the answer because a lot is down to care in fitting them, their workshop procedures are often missing steps and fewer EOS technician now are EOS 'roof trained'.

If you search here you will find info on A pillar leaks. However, they come in different forms and you have to work through the fixes until your leak is stopped. Find my last post because it covers an issue that hadn't come up before. Bad leaking sunroof drain hose connections inside the trim is common and has already been well covered.

If you want your EOS leak free, you have to investigate and DIY, or take it to an independent cabriolet specialist like Cayman Autos.
 

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From past posts over the years I have been the Forum Moderator, there has been universal feed back that Cayman Autos are the best UK repairer for Eos roof problems.

If I lived in England regardless of the location, I would not use any other repairer for an Eos roof problem - being an Australian where travelling long distances is completely normal; I would regard the time and costs involved in travelling to Cayman from any distant location would be one I would accept without any hesitation.

After all, the quality and effectiveness of any repair is always remembered after the cost is forgotten.
 

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Agree with Silvershadow that you need to choose a repairer carefully. The other name I see mentioned often on the UK VW Eos owners forum on Facebook is VagPro in Leicester if they are any closer. They do a lot of roof repairs and general VW fixes etc and get good feedback. However Cayman are roof specialist as that is where they saw a gap in the market.
 

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Discussion Starter · #5 ·
IMHO the EOS is an old model now and dealers won't be keen unless it's less than 3 years old and still under warranty. 'New Roof' is their expensive fall back and the only way they could provide a solution with a cast iron warranty. 4K seems too cheap if that's parts, labor and new painted parts? If a new roof leaked and they had installed it correctly, they would claim from Webasco. In the meantime you have weeks of waiting for a resolution! Dealers have to follow V.W procedures and don't read this forum, if there isn't a procedure, they can't fix it! But there is an intensive procedure to fit a new roof.

There is rarely a single solution to stop a roof leak. Even new seals aren't the answer because a lot is down to care in fitting them, their workshop procedures are often missing steps and fewer EOS technician now are EOS 'roof trained'.

If you search here you will find info on A pillar leaks. However, they come in different forms and you have to work through the fixes until your leak is stopped. Find my last post because it covers an issue that hadn't come up before. Bad leaking sunroof drain hose connections inside the trim is common and has already been well covered.

If you want your EOS leak free, you have to investigate and DIY, or take it to an independent cabriolet specialist like Cayman Autos.
Thanks for responding voxmagna. Yes, I spent hours yesterday going through the various issues and possible solutions. I plan to clean and lubricate all the seals first—once my bottle of Krytox has arrived in the post. Then I'll check the functioning of the drains, and the potential leakage between the pipe and the end nipple. Fingers crossed!
 

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Discussion Starter · #6 ·
From past posts over the years I have been the Forum Moderator, there has been universal feed back that Cayman Autos are the best UK repairer for Eos roof problems.
Thanks so much for this recommendation silvershadow. I couldn't believe that Cayman Autos are in Redhill, not much more than an hour's drive from me—and two miles from my nephew and his family, whom we often visit. So if my DIY efforts fail I shall certainly be in touch with them.
 

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Discussion Starter · #7 ·
Agree with Silvershadow that you need to choose a repairer carefully. The other name I see mentioned often on the UK VW Eos owners forum on Facebook is VagPro in Leicester if they are any closer. They do a lot of roof repairs and general VW fixes etc and get good feedback. However Cayman are roof specialist as that is where they saw a gap in the market.
Thanks DuncanCat. Appreciate the suggestion. But as I just replied to silvershadow, Cayman are in fact not far from me at all, so they'll be my first choice.
 

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Thanks for responding voxmagna. Yes, I spent hours yesterday going through the various issues and possible solutions. I plan to clean and lubricate all the seals first—once my bottle of Krytox has arrived in the post. Then I'll check the functioning of the drains, and the potential leakage between the pipe and the end nipple. Fingers crossed!
....and look for a big gap between the seal on the end of the A pillar and the seal fitted in the roof top side members - subject of my last post.
 
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