[Lucid Nonsense]

In the U.S. at least, Volkwagen is recalling some Eos with DSG, due to a temperature sensor issue. Here's the link to the press release:

http://news.prnewswire.com/DisplayReleaseContent.aspx?ACCT=104&STORY=/www/story/08-20-2009/0005080747&EDATE

<<< Saves snarky comments about how we're happy we bought the 6-speed for later.

 

[Z-man]

Just had my temp sensor replaced about a month ago. Link to my thread.

It did take them a couple of weeks since the sensor had to be shipped from Germany. I suspect they will be shipping more of those over to the US prior to issuing the recall...

FYI: We've been driving the Eos and there have been no issues with the transmission since the temp sensor was replaced, even whilst driving in 'manual' mode.

-Z-man.

 

[SiJ2000]

This is only applicable to MY2009 and early MY10 (Sept 2008 on)...

Probably only affects USA also...

 

[Janizary]

Told my wife about the upcoming recall last night and to watch for it in the mail. She is not amused. I told rather 'the devil you know...'.

 

[timjoebob]

New Recall

Just about ready to take delivery on our '09 Lux when the saleperson calls and says there's been a recall on a "temperature sensor". Anybody heard that?

To my knowledge, that's the first recall on the '09 model.

 

[Lucid Nonsense]

The recall is only on DSG models, which you of course have since you're buying a Lux. The sensor is in the transmission - when it incorrectly reads an overtemp, the transmission could shift itself into neutral. Not good if you're trying to merge into traffic in front of a semi, thus the safety recall.

Linkee here for the press release:
http://news.prnewswire.com/DisplayReleaseContent.aspx?ACCT=104&STORY=/www/story/08-20-2009/0005080747&EDATE

 

[timjoebob]

Oops! Alreadt threaded...

Check it out here:

http://www.vweosclub.com/forums/showthread.php?t=2749

Should've know Lucid was all over it.

 

[Dan]

Mine goes in tomorrow morning (7:30 AM EST) for the 90 day VW service check. When the service department called to schedule the visit, they asked if I could spare an extra hour so the temperature sensor could be replaced. I'll repost with the amount of time it takes to resolve the DSG recall issue. BTW, no problems with the car / transmission to date.

 

[silvershadow]

Check it out here:

http://www.vweosclub.com/forums/showthread.php?t=2749

Should've know Lucid was all over it.

Threads merged - waiting with interest to see if the recall comes to Australia and whether it applies to both petrol and diesel versions or just petrol.

 

[Dan]

I'll avoid naming or bad mouthing the dealership and get right to today's events. At 7:30 AM I drop the car off for it's scheduled 90 day check up and the requested DSG repair. At 8 AM I here, "sir, you're all ready to go". "Your vehicle is NOT effected by the DSG campaign (recall), the fluids have been topped off, tire pressures checked and wiper blades cleaned". "Have a nice day". I guess that's what constitutes the 90 day checkup. I disputed the DSG campaign statement with the service representative because I know the vehicle was manufactured during the time period of concern. I should have asked for the manager! Anyway, I drive home (45 minutes) and call the VW Loyalty Center who oh so pleasantly advise me that my vehicle in fact IS affected by the "campaign". I'll contact the service manager and have a one sided conversation about customer service, loyalty, repeat sales and word of mouth advertising. I still love the car, just not real fond of the dealership service department. Guess I really can't complain about the DSG problem, as I've had no symptoms. I'm just a big fan of preventative measures to avoid problems. Now I just need a dealership that knows what it's doing.

 

[timjoebob]

I'll avoid naming or bad mouthing the dealership and get right to today's events. At 7:30 AM I drop the car off for it's scheduled 90 day check up and the requested DSG repair. At 8 AM I here, "sir, you're all ready to go". "Your vehicle is NOT effected by the DSG campaign (recall), the fluids have been topped off, tire pressures checked and wiper blades cleaned". "Have a nice day". I guess that's what constitutes the 90 day checkup. I disputed the DSG campaign statement with the service representative because I know the vehicle was manufactured during the time period of concern. I should have asked for the manager! Anyway, I drive home (45 minutes) and call the VW Loyalty Center who oh so pleasantly advise me that my vehicle in fact IS affected by the "campaign". I'll contact the service manager and have a one sided conversation about customer service, loyalty, repeat sales and word of mouth advertising. I still love the car, just not real fond of the dealership service department. Guess I really can't complain about the DSG problem, as I've had no symptoms. I'm just a big fan of preventative measures to avoid problems. Now I just need a dealership that knows what it's doing.

Here's my interpretation of your day:

Dealer noticed your appointment this morning (5 minutes before you arrived) and said, "OMG, the temperature sensor hasn't come in yet, has it? What are we gonna do? Let's tell him his car ain't affected."

I'm still awaiting delivery of my '09 Lux, and it's ready, but they won't let me have it until the temperature sensor comes in. It hasn't, as of today. Salesman says Monday or Tuesday, but that's the saleman being the salesman.

I read in an earlier post that the part comes from Germany, so we may be waitin' awhile.

Eager to hear how your conversation does.

 

[terrencegf]

I just called my dealership today (Aug 28) and the guy I talked to claimed that they hadn't yet received the recall notice from headquarters. He said that until they get that, they won't have the replacement parts to do the work.

I'm taking my car in next week for the 90-day inspection because I'm having issues with pinging and surging, so at least I'll get in their system and hopefully get notified when they get the parts in for the recall repair work.

 

[Dan]

My conversation with service manager went something like this. . . . . VW: "Sir, we acknowledge that your VIN does require repair, however we don't have the part". Me: "I guess you do, as the VW Customer Loyalty call center told you it applies". VW: "Also, we hope you understand that when we do get the parts, the cars on our lot will be repaired first, as we can't sell them without the fix being installed". "As you're not having any issues with the transmission, we'll give you a call when we have the part available to fix your car".

Here comes the best part!

VW: "For your trouble, we'll have the delivery team wash and vacuum your car when it comes in for the DSG repair". I feel so much better knowing that after scheduling the repair, being given a time to drop off the vehicle, driving 45 minutes to the dealership only to be told (incorrectly) that the "campaign" doesn't affect my car, I'll get a free car wash. Guess I shouldn't really complain as I don't actually have an overheat problem with the transmission, so I feel relatively safe driving the car. I really feel for the unlucky owners who do have a problem. Now I guess I'll just wait for the service manager to call me when he has the part available, and a bucket of soapy water

 

[Z-man]

Dan - The day our Eos exhibited problems (going into neutral without warning) was the day I took it to my VW dealer. I called them on the road and took it there even before coming home. It took them a few days to actually diagnose the problem (had to call their VW tech center). Once diagnosed, they said the car was OK to drive. I asked them two questions:
1. I asked them if they would let their wives drive a car that knowingly can slip into neutral at any time, even if there was a semitruck behind her.
2. I asked them if they would be willing to cover a blown engine due to over-revving caused by the transmission going into neutral unexpectantly.

At that point they gave me a loaner car to use while the car waited at the dealership for the replacement part to arrive. (Side note: the car was a Toyota Camry - just about the most anemic and boring car on the planet!)

For me, if there is a known issue with a car that is either safety related, or can put a driver/passenger in harm's way, it is not worth taking the risk. In my case, the car exhibited the symptoms three times during my 45 minute commute - and that was enough for me to take action.

That said, my car was diagnosed with the problem early - before the official recall - so I doubt now VW will have enough loaner cars and room on their lots to accomodate the influx of cars needing the replacement module. If you must drive your Eos - keep it to a minimum - especially if your car has the known symptoms.

Just my $0.42,
-Z-man.

 

[timjoebob]

The part's on the way!

According to the VW New Car Sales Manager, the temperature sensor is being shipped today FedEx Next Day, so they'll have it tomorrow, and we might be able to get our new EOS on Saturday with any luck.

He said VW won't allow them to sell any EOS on their lot without replacing the sensor. Ours is the first since the recall. Yea! I'd really like to take advantage of top-down weather before winter hits.

 

[Dan]

To close out the saga of my DSG campaign repair which started back in August and didn't go very well. This morning I went to the same dealership for my scheduled appointment (07:30) to have the DSG problem fixed. My EOS was promptly taken into the service bay, the software parameters changed and I was out of the shop by 08:30. I questioned the service manager why it was that at first we were waiting for "parts" and now it turns out to be a software change. He just shrugged his shoulders. Didn't really expect an answer, just thought I'd ask. Anyway, my EOS is still just as much fun as the day I got it. No oil usage, no roof leaks, no corrosion on the side mirrors, no squeaks, rattles or knocks. Color me either lucky or just "living the good life". Maybe both