Yesterday (31st July 2007) I formally rejected my Eos at a meeting arranged by my dealer.
Since taking delivery of my Eos on 8th June 2007, it has spent 13 days at the dealer having the following faults repaired:
I sent letters with photographic evidence to the Manager of the dealer I purchased the vehicle from, the managing Director of the parent company and to VW UK outlining my disappointment and concerns with my vehicle.
My dealer invited me to a meeting yesterday to discuss my letter and hand me back my repaired Eos (this time they had had it for 9 consecutive days!). The car had been repaired and fully valeted, and filled up with petrol and it looked as though it was brand new.
However I was concerned that the rear section of the vehicle was not the original parts that had left the factory less than 2 months earlier! The car didn’t feel like a new car to me, and I lacked confidence with it. I also had issues over how I was treated by the dealer, the quality of the workmanship and the inconvenience that I had been subjected to.
Fortunately my dealer has agreed to replace my Eos with a brand new one! I was also given the option of changing the specification and chosing a different dealer to collect the vehicle from! It is about to be ordered, but it is unlikely to arrive until the end of 2007 / early 2008 (the dealer is trying to get the order prioritised but this isn’t likely to happen). So while I wait for my replacement Eos to arrive, the dealer is allowing me to drive around in my repaired Eos.
My Eos has been a total nightmare, however I am lucky that I am getting a new replacement which I hope is problem free!
Since taking delivery of my Eos on 8th June 2007, it has spent 13 days at the dealer having the following faults repaired:
- Rear bumper replaced – this was the result of damage caused by the dealer when they reversed my Eos into another vehicle while they were positioning it for handover on the forecourt!
- New front Chrome Grill – this was identified as being cracked when I took delivery of the vehicle (Resolution - grill was replaced)
- Leaking roof – this was due to my roof being severely out of alignment, which was possibly caused during the collision (Resolution - adjustments made)
- Door sills retaining water – manufacturing defect (Resolution - drainage holes cut into seals)
- Windows out of alignment – this was linked to the roof being out of alignment (Resolution - adjustments made)
- Boot lid not in alignment – again linked to the roof not being in alignment (Resolution - new boot lid fitted and related parts replaced)
- Drivers seat belt not springing back – this was damaged by the dealer while sorting out the window alignment problems (Resolution - seat belt replaced)
- Oil stains on carpet, mats and seats – this was careless damage caused by the dealer while attempting to repair the above faults (stains cleaned and replacement mats provided)
- Scratched rear lights – this was damaged by the dealer when they were attempting to realign the boot lid (Resolution - replacement lights fitted)
I sent letters with photographic evidence to the Manager of the dealer I purchased the vehicle from, the managing Director of the parent company and to VW UK outlining my disappointment and concerns with my vehicle.
My dealer invited me to a meeting yesterday to discuss my letter and hand me back my repaired Eos (this time they had had it for 9 consecutive days!). The car had been repaired and fully valeted, and filled up with petrol and it looked as though it was brand new.
However I was concerned that the rear section of the vehicle was not the original parts that had left the factory less than 2 months earlier! The car didn’t feel like a new car to me, and I lacked confidence with it. I also had issues over how I was treated by the dealer, the quality of the workmanship and the inconvenience that I had been subjected to.
Fortunately my dealer has agreed to replace my Eos with a brand new one! I was also given the option of changing the specification and chosing a different dealer to collect the vehicle from! It is about to be ordered, but it is unlikely to arrive until the end of 2007 / early 2008 (the dealer is trying to get the order prioritised but this isn’t likely to happen). So while I wait for my replacement Eos to arrive, the dealer is allowing me to drive around in my repaired Eos.
My Eos has been a total nightmare, however I am lucky that I am getting a new replacement which I hope is problem free!
