I was putting the top down on my 2013 eos and a couple pieces of plastic broke off. When I went to put the top up the driver side arm that latches into the windshield wouldn’t line up and swing out. I learned to hold it and guide it into place and it worked just fine. A week ago had the top down and while trying to close it I didn’t catch it in time and it locked closed on passengers side and the sunroof and rear windshield wouldn’t move and trunk was in the up direction. Had to have it towed to dealership and after 3hrs diagnostic fees and no answers except you need a whole new top. I decided to take it home to work on it myself after they couldn’t give me straight answers and mechanic refused to talk to us period. My son and I got in the car and between the two of us were able to get the top up and locked in place. The sunroof and windows will not close and trunk is locked for top operation and it shows continue convertible top operations. Any ideas on what to do?