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Discussion Starter #1
I was putting the top down on my 2013 eos and a couple pieces of plastic broke off. When I went to put the top up the driver side arm that latches into the windshield wouldn’t line up and swing out. I learned to hold it and guide it into place and it worked just fine. A week ago had the top down and while trying to close it I didn’t catch it in time and it locked closed on passengers side and the sunroof and rear windshield wouldn’t move and trunk was in the up direction. Had to have it towed to dealership and after 3hrs diagnostic fees and no answers except you need a whole new top. I decided to take it home to work on it myself after they couldn’t give me straight answers and mechanic refused to talk to us period. My son and I got in the car and between the two of us were able to get the top up and locked in place. The sunroof and windows will not close and trunk is locked for top operation and it shows continue convertible top operations. Any ideas on what to do?
 

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"Continue convertible top operation" means that you haven't finished opening or closing the roof, and you should hold the switch until the operation completes. The car will only perform roof operations it considers safe to do, so you may be able to either open it or close it from the position it's in.

It sounds to me like the dealer doesn't want to touch your roof. What you should do depends on how much you're prepared to dig into the parts and electronics that operate the roof and how capable you are. If you want to tackle this on your own, you will need specialist diagnostic equipment (VAS5054, see the link about diagnostics in my signature), mechanical expertise, and the ability to follow instructions to the letter. You will probably also need some props to hold the roof in the service position (search this forum for "voxprops"). The diagnostic equipment will be able to conduct emergency roof operations to get the roof into a safe state, and from there you should be able to figure out which parts broke.

If it is the case that only plastic parts have broken, you may have a relatively cheap fix on your hands. If any of the metal roof components have bent out of shape, the dealer may be right that you need a new roof. If it's somewhere in between, you may have a complex fix that needs a professional (preferably a cabriolet specialist) but which does not require a new roof.
 

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Discussion Starter #3
I have tried to continue but the sunroof and windows will not move. If I try and reverse it I get the error message to have it serviced
 

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It might all sound frustrating for you when your hands are tied by the EOS roof software, but it's done to minimise further serious expensive roof damage that could cost more than your car to repair. You have 'parts broken off' and that's not a good sign. I think I know where they are and it's not for average DIYers to launch into these complex roof hinges.

I think you need to go further with your V.W dealer. Only a V.W roof trained specialist technician should have the competence to investigate and give you a credible report and that's what you should ask for - they may have to call somebody in or send you to another dealer with an on site specialist. The normal vehicle technicians shouldn't do this kind of work on an EOS roof and it's not surprising they want to fob you off.
 

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Discussion Starter #5
It might all sound frustrating for you when your hands are tied by the EOS roof software, but it's done to minimise further serious expensive roof damage that could cost more than your car to repair. You have 'parts broken off' and that's not a good sign. I think I know where they are and it's not for average DIYers to launch into these complex roof hinges.

I think you need to go further with your V.W dealer. Only a V.W roof trained specialist technician should have the competence to investigate and give you a credible report and that's what you should ask for - they may have to call somebody in or send you to another dealer with an on site specialist. The normal vehicle technicians shouldn't do this kind of work on an EOS roof and it's not surprising they want to fob you off.
Thanks they were using their head tech and not a specialist but they claim he knew what he was doing
 

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If the head tech knows what he's doing and can't or won't fix your EOS roof, you probably don't stand much chance with a fraction of their knowledge and experience trying to fix it yourself. Why not consider getting a second opinion from somewhere else?
 
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