[Doolallygirl]

Not a happy bunny. After a few weeks of driving around a "damp" smelling car I located a lovely pool of water in my boot beneath the spare tyre. I'm scared this could be the end of my relationship with my Eos. However much I love my baby I cannot and will not put up with leaks of this kind.

On close inspection, the water doesn't appear to have made the carpet wet, but how else could the musty smell have occurred?

Calling the VW workshop today to see when they can fit me in. If they have any sense they will say this weekend!

 

[Stephb]

The seal above the windscreen on my car needs doing i think as i keep getting ice on the inside, i've got Snobbers booked in for monday

Steph xx

 

[SimonV]

Kept quiet for a bit on here however mine is back in (again) for a similar problem and hopefully this time will be repaired. The problem was leaks from the roof and when each leak was repaired another would start.

On the bright side they have given me a Eos Sport 2.0T to run around in whilst my car is in however the fuel consumption is a bit alarming

 

[tishysmith]

Not a happy bunny. After a few weeks of driving around a "damp" smelling car I located a lovely pool of water in my boot beneath the spare tyre. I'm scared this could be the end of my relationship with my Eos. However much I love my baby I cannot and will not put up with leaks of this kind.

On close inspection, the water doesn't appear to have made the carpet wet, but how else could the musty smell have occurred?

Calling the VW workshop today to see when they can fit me in. If they have any sense they will say this weekend!

Been there, done that, Doolallygirl. Had exactly the same thing as you have reported at the beginning of the year. My car ended up being in the VW garage for 5 weeks! Happily I can report that touch wood, since then, its been fine. I dont even get the water sitting in the door well now. Hope you get it sorted,
Regards Trish

 

[Stephb]

I've not even checked where my spare wheel is if its leaking, I've put a car cover over my car hoping it will keep it dry. I will have to check tomorrow to see if where my spare wheel is empty.

I hope you get yours fixed

Steph xx

 

[Doolallygirl]

I called up and despite being told I would get a call back, after 3 hours I still hadn't so I called again. Told to bring my baby in next Thursday and it's only that quick as I didn't request a courtesy car otherwise it could have been after xmas! I will let you all know how I get on

 

[SiJ2000]

The most likely cause is the seal above the rear side window (where there is the diagonal slit in the seals where they come away from eachother as the roof opens...... The water collects under the side bar cover....

If the seals get lubricated, this should stop. I had the same thing, had drips on the roof bar cover just next to the rear side window on drivers side... Some generous lubrication of those seals seems to have cured the issue.

The only way the top seal can leak, is if the drain inside the seal is blicked with dirt... The dealer should have instructions on how to fix that... If you have a syringe without a needle, it is easy to test if that is the problem!

Good luck!!

 

[Doolallygirl]

My baby is back!! (and happy xmas to all!!!!)

Got myself an early xmas present and collected my baby from the mechanics yesterday. She is now leak free after new seals were fitted around my boot as apparently "there were blockages by the air vents". Not sure whether they told me this just because I'm a girl and they thought I would believe anything they said or whether there genuinely were blockages!! Fingers crossed for many more leak free years now. Unfortunately the service guys said that they didn't lubricate all of my seals which leaves the job to me I guess! Grrr! Oh well, at least my baby is back in time for xmas!

Have a brilliant xmas guys and I will let you know if my xmas is leak free after a few days of driving!!

 

[John_F]

Not too much rain about at the moment to test those new seals. So far, I appear to be leak free on my now 2 week old Eos. With a trip up to Exeter today for some last minute Christmas shopping she has just turned over 1000 miles & I'm still very happy with her. With these short days I wish I had gone for the uprated headlights but I think this is an "age" thing!
To Doolally girl & all other forum members, have a very happy Christmas & a prosperous New Year.
Kind regards,
John.

 

[cb391]

From our house to all of yours comes the wish for a very Merry Christmas.

 

[Darren]

and Happy 4th night of Hanukkah!

 

[Doolallygirl]

My leak is back. I couldn't be more angry. Actually scrap that, I got madder when my dealer service department wouldn't answer their phone. It's like they secretly know I'm gonna give them hell!

 

[John_F]

My leak is back. I couldn't be more angry. Actually scrap that, I got madder when my dealer service department wouldn't answer their phone. It's like they secretly know I'm gonna give them hell!

Hi Doolallygirl,
I sympathise with you.
I don't know who your dealer is or what your relationship with them has been like since you purchased your Eos but it might be wise to reserve your ire for VW as opposed to the dealer. You really need to keep the dealer on your side if you want to solve the problem & sounding off at the dealer's Service Manager may only serve to annoy them. Have you checked your dealer for positive feedback on the VW site here:
http://www.volkswagen.co.uk/find-a-retailer
If they have a poor rating then it might be wise to change. However, if they have a 100% positive feedback then maybe you should stick with them as you could be out on a limb if you complain too much about their capabilities.
I'm afraid that I cannot offer any technical advice being a novice Eos owner & reading this thread makes me think that I should check my spare wheel well for leaks.
Good luck & I hope you get satisfaction.

 

[Doolallygirl]

Hi Doolallygirl,
I sympathise with you.
I don't know who your dealer is or what your relationship with them has been like since you purchased your Eos but it might be wise to reserve your ire for VW as opposed to the dealer. You really need to keep the dealer on your side if you want to solve the problem & sounding off at the dealer's Service Manager may only serve to annoy them. Have you checked your dealer for positive feedback on the VW site here:
http://www.volkswagen.co.uk/find-a-retailer
If they have a poor rating then it might be wise to change. However, if they have a 100% positive feedback then maybe you should stick with them as you could be out on a limb if you complain too much about their capabilities.
I'm afraid that I cannot offer any technical advice being a novice Eos owner & reading this thread makes me think that I should check my spare wheel well for leaks.
Good luck & I hope you get satisfaction.

Thanks for your reply - I went through all this at the beginning of last year with a leaky Ford Focus convertible so I know that the dealer has to be your friend to get anything done. Even if it feels like I'm the unluckiest person in the world having two leaky convertibles within a year.

The thing is, the dealer I bought the car from is in Crawley - miles away from me so my local dealer has been getting my calls/car to deal with and I think they feel like it's not their problem as I didn't get the car from them. I gave them the opportunity to get me a car in when I was looking for one, it's not my problem they couldn't get what I wanted in!

I will check out your link and see what others have thought of the dealer I'm going to. My boyfriend has a polo and has used this dealer for years and years now and not had a problem so I can't imagine they are that poor, they just don't want to answer the phone to me!! lol

 

[John_F]

Hi Doolallygirl,
I am in a similar situation to yourself in terms of dealers. I searched on the web through a 3rd party company called Broadspeed for a new Eos TDI DSG. They eventually located a dealer in Sussex who was expecting one to land in about 2 weeks. Broadspeed negotiated a deal for me for cash for which I paid them £299 but they got me about £3k off the list price. I had to go to Brighton (from Dartmouth where I live) to fetch it.
My nearest dealer is in Newton Abbott, about 20 miles away. On my last trip to Newton Abbott I dropped in to the dealer to introduce myself & to order some rubber Eos mats. (Although the car came with carpet mats, the interior is in cornsilk beige so the cornsilk mats will get pretty grubby, pretty quickly.) I phoned the dealer this morning to see if the mats had arrived which the Parts Manager confirmed. Having nothing to do this afternoon (I am retired!) I went to collect them. However, when the Parts Manager went to retrieve them from the store, it turned out that VW had sent the wrong ones. We checked the parts number on the screen together & there was no mistake by the dealer. The wrong mats had been packaged with the Eos parts number attached. The Parts Manager, who appreciated that I had made a 40 mile round trip to no avail, at least made a gesture of offering me a can of antifreeze windscreen washer in recompense for a wasted journey & promised to reorder & call me when the correct mats arrived.
I had talked to the dealer from whom I purchased the car in Brighton about leaking seals & he advised that they hadn't seen an Eos in the workshop for that problem for at least 6 months. The dealer in Newton Abbott advised that lubricating the seals was only necessary at the annual service & this operation would be carried out by them. We'll see.......
I decided to give my seals a good test this afternoon. As the car was absolutely filthy, mainly with salt (from the sea as opposed to the roads) I hunted for a car wash around Newton Abbott but eventually found one on the outskirts of Torquay. This was an automatic one - the car went through on a conveyor. At the other end I got out & thoroughly checked for leaks but could not find any apart from the odd dribble from the bootlid.
I do not intend to make a habit of using car washes - its just too cold at the moment to do it by hand!
I do hope that you get your Eos sorted soon, certainly in time for the summer that I hope we get this year.

 

[Barchetta]

D Girl, I noticed that you said that you bought your baby from Crawley, thats my neck of the woods and I brought mine from Gatwick VW

I have had nothing but great customer care from them and have a very good contact there. I can always pm you the details if needed aand if it helps.

Regards

Rob

 

[Doolallygirl]

D Girl, I noticed that you said that you bought your baby from Crawley, thats my neck of the woods and I brought mine from Gatwick VW

I have had nothing but great customer care from them and have a very good contact there. I can always pm you the details if needed aand if it helps.

Regards

Rob

It's a bit far for me to go to be honest when there is one literally 5 minutes from my boyfriends house. I'd rather stick with the local one and the Crawley one who I bought it from didn't seem interested at all when I told them about my leak and kinda washed their hands of me straight after I bought the car!

I've not had much luck with cars or dealers this year!

Local dealer just got back to me and said they can get me a courtesy car for 24 January - let's hope it's not too wet until then! Last thing I want is to start rusting....!

 

[Doolallygirl]

It's a bit far for me to go to be honest when there is one literally 5 minutes from my boyfriends house. I'd rather stick with the local one and the Crawley one who I bought it from didn't seem interested at all when I told them about my leak and kinda washed their hands of me straight after I bought the car!

I've not had much luck with cars or dealers this year!

Local dealer just got back to me and said they can get me a courtesy car for 24 January - let's hope it's not too wet until then! Last thing I want is to start rusting....!

Right car goes in this Saturday, will keep you all updated as to whether this can be fixed or not.

 

[nail-z-gull]

Good luck!

I have discovered a small leak with my car - the first in 2 years.

The carpet in the footwell behind the drivers seat is a bit damp - but only if I press it REALLY HARD. I think I may have to lube the roof again, before I book it in and unleash the technicians on it.

 

[Doolallygirl]

Good luck!

I have discovered a small leak with my car - the first in 2 years.

The carpet in the footwell behind the drivers seat is a bit damp - but only if I press it REALLY HARD. I think I may have to lube the roof again, before I book it in and unleash the technicians on it.

I feel like all I've been doing for over a year now is visiting mechanics and dealing with them fobbing me off with excuse after excuse to be fair it isn't just vw that have done this with me but Ford started the ball rolling if you like and it's been a downhill roll since then. Grr I'm starting to tire of convertibles and all the hassle that comes with them and I never thought I'd hear myself saying that!