I am in a similar situation to yourself in terms of dealers. I searched on the web through a 3rd party company called Broadspeed for a new Eos TDI DSG. They eventually located a dealer in Sussex who was expecting one to land in about 2 weeks. Broadspeed negotiated a deal for me for cash for which I paid them £299 but they got me about £3k off the list price. I had to go to Brighton (from Dartmouth where I live) to fetch it.
My nearest dealer is in Newton Abbott, about 20 miles away. On my last trip to Newton Abbott I dropped in to the dealer to introduce myself & to order some rubber Eos mats. (Although the car came with carpet mats, the interior is in cornsilk beige so the cornsilk mats will get pretty grubby, pretty quickly.) I phoned the dealer this morning to see if the mats had arrived which the Parts Manager confirmed. Having nothing to do this afternoon (I am retired!) I went to collect them. However, when the Parts Manager went to retrieve them from the store, it turned out that VW had sent the wrong ones. We checked the parts number on the screen together & there was no mistake by the dealer. The wrong mats had been packaged with the Eos parts number attached. The Parts Manager, who appreciated that I had made a 40 mile round trip to no avail, at least made a gesture of offering me a can of antifreeze windscreen washer in recompense for a wasted journey & promised to reorder & call me when the correct mats arrived.
I had talked to the dealer from whom I purchased the car in Brighton about leaking seals & he advised that they hadn't seen an Eos in the workshop for that problem for at least 6 months. The dealer in Newton Abbott advised that lubricating the seals was only necessary at the annual service & this operation would be carried out by them. We'll see.......
I decided to give my seals a good test this afternoon. As the car was absolutely filthy, mainly with salt (from the sea as opposed to the roads) I hunted for a car wash around Newton Abbott but eventually found one on the outskirts of Torquay. This was an automatic one - the car went through on a conveyor. At the other end I got out & thoroughly checked for leaks but could not find any apart from the odd dribble from the bootlid.
I do not intend to make a habit of using car washes - its just too cold at the moment to do it by hand!
I do hope that you get your Eos sorted soon, certainly in time for the summer that I hope we get this year.