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Discussion Starter #1
I have a 2015 EOS. The top leaked in May 2020. We brought the car in to be told that it was a $1000 repair to change the seals. We are now on our way to pick up the car for the 5th time from the dealership because it is still leaking. They have now told us that they don't know how to fix the leak and refunded our money. I am not sure where to go from here.
The car has 40,000 miles on it. I am not ready to sell it just yet but I am at a loss.
Any suggestions?
We also have some sort of electrical issue but that is a whole other post.
 

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Have they cleaned out the drain tubes in the roof, also mine leaked 2006 model then one day the window mechanism wire snapped, I replaced it and found the windows went a bit further up than normal and now only get occasional drips where before I had waterproof seat covers fitted.

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Was this a V.W dealer you took the car to? Changing seals is the first thing garages think of when they don't know enough, but it should be the very last resort only when it's possible to see visible damage or deformation.

MY07 still has original seals, but it's necessary to have patience to investigate any leaks and know where they are most likely coming from. The V.W workshop procedure details how their EOS trained roof technicians should go about finding and resolving leaks. It's not an easy job high on labor cost, but at least there's a procedure. You can listen to many possibilities, but it requires a methodical approach to cover all possibilities and some things are not written down.
 

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Yes it was a VW dealer. They said a tech from VW looked at it in December when it was last in there. They told me to wait 7 days to open the top so it could get a “good seal” I didn’t open the top until maybe a week ago (it’s been cold) and as soon as it rained, it leaked again.
I’m pretty sure they went straight to changing seals at the VW dealer. Am I screwed? The dealer is telling me to go to a body shop.

Was this a V.W dealer you took the car to? Changing seals is the first thing garages think of when they don't know enough, but it should be the very last resort only when it's possible to see visible damage or deformation.

MY07 still has original seals, but it's necessary to have patience to investigate any leaks and know where they are most likely coming from. The V.W workshop procedure details how their EOS trained roof technicians should go about finding and resolving leaks. It's not an easy job high on labor cost, but at least there's a procedure. You can listen to many possibilities, but it requires a methodical approach to cover all possibilities and some things are not written down.
 

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Discussion Starter #5
We did prior to bringing it in to be looked at.

QUOTE="kevinfazzer, post: 241853, member: 85371"]
Have they cleaned out the drain tubes in the roof, also mine leaked 2006 model then one day the window mechanism wire snapped, I replaced it and found the windows went a bit further up than normal and now only get occasional drips where before I had waterproof seat covers fitted.

Sent from my I3312 using Tapatalk
[/QUOTE]
 

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I think your dealer doesn't want to take on this expensive tricky work? As I said, the V.W workshop manual describes procedures for roof leak testing and fitting replacement seals and there wouldn't be procedures if V.W recommend an independent body shop? But don't think this is easy like changing wiper blades. I'm not sure if all V.W dealers have their own body shops for body repairs and in this respect if they mean't 'You car needs to be repaired at a V.W body shop' - they could be correct. EOS roof seal replacement requires hours of labor at a very expensive labor rate.

I don't understand why they told you to wait a week, unless they just wanted to buy some time to fob you off? They probably lubricated the seals and thought it needed a week for the lube to penetrate (which it doesn't). Personally, after getting the car back I would straight away have got a hose over it and took it back if it still leaked.

The problem for anybody reading your story trying to help, is once a dealer says you need new roof seals, are they fobbing you off or can they see there is visible deteriation and distortion? We don't know that.
 

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Discussion Starter #7
Is this VW Workshop manual available online? After gathering all the evidence it seems that dealer went straight to replacing seals. They replaced one, still leaking, replaced another, not leaking from a different side....5 times later we are in a worse position from where we started. Apparently "procedure" wasn't followed.
At this point, they messed up and are blowing me off. They claim to have had a VW engineer look at the car (yet VW has no record of said tech) and that is who said the car needed to stay closed so it could "seal good" in the heat.
I have run a hose on the car several times, as soon as I open the top and close it, it leaks again.
I don't believe it to be a simple task but when I go to the "expert" I am willing to do what needs to be done to fix my car. I never once asked them to do it for free, I want it fixed.
 

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When the EOS was first launched V.W realised the technical complexities of the roof system and seals were beyond the regular repair training and ran special training for EOS roof technicians. As the EOS is no longer in production this pool of V.W EOS trained experts may be getting thin. AFIK genuine V.W dealers who don't have an EOS trained tech.on site can call the mothership and find if there is one nearby? The first question an EOS owner should ask of their Stealership is 'Do they have an EOS trained tech. on site or can access one'

A paid for shop manual is available for download from sites like 'Factory Manuals' but don't think it can solve all your problems because whilst it includes procedures for leak testing using various clever methods like U.V dyes+ detectors gases and detectors, the way most work is to strip out the car interior bare and I mean EVERYTHING, then they can see where the problems are provided they know what to look for and where. That's the problem with non-EOS trained techs, they don't have the background experience as they see very few EOSs.

The problem with 'replacing' EOS seals is for most of them it isn't like sliding in a new wiper blade. Installing new seals in certain places may involve rubber vulcanising across joins to other seals and there are probably roof component alignment measurements to be made to. Once they start this kind of work on your car they are more likely to make things worse and the costs will keep ramping up. It really is work for a specialist, which is why I would have avoided that route unless there was visual evidence of damaged seals. I have my own non-V.W approved method for recovering distorted seals which is posted here, but a dealer tech. adhering to V.W procedure can only advise seal replacement.

Unfortunately, I've already discovered the service manual doesn't cover all information to set up the roof and a lot of thinking outside the box is required. This arises because the dealer approach is usually to advise a complete replacement roof which arrives setup from the factory and they just bolt it on. It's not that simple, but I'm generalising. My conclusion is these Gold Standard EOS roof trained techs learn things that aren't covered in the shop manual and have the patience and rigor to do the specialised work.

I can't offer much more help because your work has advanced, in the hands of others and there are too many unknowns now. For example, they may have replaced the roof top side member long seals and I know there are alignment issues not fully described in the manual because I've been there and had to work things out myself.

You can try contacting your regional V.W customer services for a solution. The issue seems to be whether EOS roof trained technicians have been working on your car or not. If they have had no training, why were they allowed to do work which you seem to say was unsuccessful?
 
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