I think we discussed that before and I posted my dash photo of the UK/EU level control. Presumably USA EOSs with a heavy rear load and halogens will have their beams running high? Or are they adjusted to be set low to start with? They only controls a small geared d.c tilt motor in each headlight unit, do yours have them fitted inside then and not used? If you buy new aftermarket replacement halogen headlights they can come with or without motors and you swap over your originals if you need them.
I would guess they use the same type of simple d.c motor for their Bi Xenons to tilt a reflector by pulsing the motor to a tilt position. When you first turn on Factory fitted Bi-Xenons, do they momentarily tilt the beam up/down then go to their correct position? If so that's how they maintain the correct tilt and suspension levelling feedback changes beam tilt by adding or subtracting pulses from the normal level position. If they don't do this everytime, they may do it once when a battery is replaced if the tilt count is cleared.
I'm now thinking about what VCDS is doing to calibrate Bi-Xenons because it shouldn't normally be needed. VCDS Bi-Xenon calibration only sets the mirror motor to a known center reference position to do the mechanical beam set. In that case I'd suggest the OPs problem is a fault with no tilt control of his Bi-Xenon beams and the motors tilting them down are at the lowest beam tilt doing nothing? Either that, or somebody has adjusted the mechanical beam set when the tilt motors were not in their mid reference position? His best course without diagnostics is to let a dealer sort the problem. After connecting diagnostics they may get a Bi-Xenon system fault code to look into.
From memory the beam tilt in my halogens are quite slow and clunky moving relatively heavy internal parts. But Bi-Xenon is supposed to be an active system responding quickly and controlling a light mirror would speed it up.
I have an aftermarket pair of off road hids with D1S Xenons. Unlike the H7 bulbs and cheap bases, the D1S has a much better more expensive base design and I doubt you could replace them incorrectly and get the same problem on both lamps.
Yes, we did discuss this before. I can't comment on how the headlights are set via the factory as one of the first things I did was retrofit HID's and readjust the headlights for proper projection of the light patterns. The headlights were also readjusted after the coilovers were installed.
As for the inclusion of the DC tilt motors, I do not know if these are present or not, my assumption would be that they are not included as part of North American headlights, but if you by chance have a picture of said DC tilt motor or at least can point me in the right direction, I would be happy to pull the covers off and inspect the headlights for the presence. I would definitely like to know if they are there, it would make a retrofit of the manual control much easier.
The factory halogens do not do any self leveling on key turn on like the Xenon's do and I couldn't tell you if they do anything of the sort with the batteries disconnected/reconnected and that is something I don't plan on doing unless the batteries need replacement.
I can tell you though that if the self leveling function of the Xenon system fails, you will get a MFD error about it, AFS System Fault or AFS Not Found or something similar (Adaptive Front light System)