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I've been an Ebay member for 21 years but my experience is mostly with buying! Ebay trading has changed since they dropped PayPal as a default payment method. All payments from buyers like me go to 'eBay Commerce UK Ltd' not directly to the seller, look at your card statements. In the past, sellers would faciltate their own delivery using parcel firms like DPD, DHL, Evri etc. But now sellers moving a lot of items use and pay eBay to be their 'facilitator' to manage the money transfer between buyer & seller and shipping items you bought. It seems similar to Amazon warehousing. A seller stocks a warehouse/storage unit with their items and the orders coming in are fulfilled by a third party who a seller may have less control over?

The tracking systems used by carriers can be exploited by flaws in their system. A tracking number can be generated immediately you checkout, but the item may not actually be in stock and you will see no movement of the item you bought from the first stage of 'Item despatched'. Another trick: If you clicked by mistake at checkout, you have no time to submit an eBay automated cancellation request for a refund after a tracking number has been (automatically?) generated. You have to ask the seller nicely via eBay messaging to cancel your mistaken order which they might refuse, or not reply to your mesage.

When you receive an item, its barcode is scanned as confirmation they delivered it. But it could be scanned and left at the wrong address! eBay uses the tracking delivered confirmation to prove delivery if you raise an item not delivered case. That's why some carriers are now taking a phone photo of the item where it was left and most are 'Drop & run'. We see this many times on our CCTV, no call is made, the item is left and they get away as quick as possible. Even when an item has a tracking label, the delivery company may not scan its barcode but use their mobile phone to a call center to say 'Item delivered'.

IMHO Asian sellers may try to pass off fakes and items 'not as described', but I've always managed to get eBay refunds because the items are usually sent with valid tracking numbers. The problem with some Asian sellers is they use fake returns addresses and UK post codes. I use Google Earth to check a post code address returns location and add my own 'from' address so it comes back to me. When you return an item tracked with an eBay return label, it never gets delivered and may come back to you a week later! eBay returns system has to see their barcode scanned at the seller address before you are refunded. The other trick they use is to send a totally different cheap and insignificant item without enclosing paperwork and you have to be a detective to link it to the real item you bought. I've had more success using eBay for Asian items than Ali, it's harder to get problems sorted and money back with Ali. Also Chinese websites often list many items they do not stock, they are just fishing and will try to source an item after you pay them.

I have used eBay for house and room renovation projects in the past. But it's when you order multiple items needed for a project you see the flaws which now seem to be on the delivery and order fulfilment side? For me, eBay has now become the Wild West of online buying with more loopholes being exploited by the larger companies and a disproportionate amount of my time spent on 'Chat' to raise a case and get it resolved. eBay still works well for private sellers of individual items concerned to get good feedback and keep their reputation.

An interesting issue for U.K consumer law and your rights is where the Contract between you lies when goods are bought online from a seller, but payment is made indirectly to eBay acting as a third party facilitator? I suspect you have no rights until after some (long) time until eBay releases payment to the seller?
but in other posts you slag off ebay calling it flea bay.
 

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I too have been on eBay for a long time. (18+ years - 7000 feedback - no negatives/neutrals)
I get my payment within 24 hours of a sale direct to my bank account.
If something doesn't arrive from a seller, a refund is issued within a timely manner too.

Not sure I could say the same if I ordered something from an Asian website, and had to wait weeks just to get to the "estimated delivery" date before opening a case with a seller who doesn't speak English very well...
Yeah, the items that cost $5.00 and ship for free are probably coming from Asia and taking a month to get here.

Too bad ebay does not let funds go to your Paypal account (which they used to own). Had to open a separate checking account in order to sell on the site. Don't want them messing with my primary checking account that my wife usually maintains. The ebay fees are pretty steep now, as is most shipping. I'm finding that it is becoming a poor proposition.
 

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When PayPal was involved they would take a chunk of your money for each sale, as would eBay.
(Think it was about 15% in total)
Wait until you get one of these come through. (I get one every two to three weeks)

Organism Font Technology Parallel Advertising


Use Packilink to post your item as it is very discounted. UPS 24 Hour delivery is only £5.99, or smaller items from only £2.60.
Open a new bank account just for eBay. That way you can see what's
going on and how much you're making.
It's a good little piggy bank.
Rectangle Font Logo Number Brand
 

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My recent problems are with bulk trade sellers who shift many items and use Ebays managed services. The economic landscape in U.K has changed since Covid. Transport and fuel costs have increased and there's a shortage of courier drivers (who want more pay). Trade sellers maximising their profit margins won't be choosing more expensive established reputable companies like UPS with smart brown vans and uniforms.

The experience of auction buying and order fulfillment in U.K can be different to other countries, particularly if there are unionised or regulated parcel courier companies and very few free market small businesses competing to run run delivery services. I find individual and private sellers gernerally helpful and willing to help if there's a problem. I don't sell much and PayPal adds some extra protection for buyers to get their money back if Ebays automated returns system or customer service can't resolve a problem. It's better for buyers to have have something extra than not at all. If a seller doesn't accept PayPal in their listing, the buyer can probably find the item at a similar price from a seller who does.
 

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What happened to my tread? lol why are we talking about ebay lol Please stay on subject
The thread drift to eBay is "on topic:" as far as I am concerned as the original question also required an answer detailing shipment and delivery details for the supplier involved.

This requirement is even more important where international shipping is required for the item to be delivered and a new member of this forum is involved/

eBay shipping issues are a regular feature of this and other automotive forums that I participate in and first-time or "newbie" members often are not aware of the problems that can arise hence our more experienced regular contributors often mention these problems.
 

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I reached out to these people: https://theseatsurgeons.co.uk/shop/vw-eos-bespoke-design/

I was looking to have some headrests done with a logo. Got an email back referring me to their Chinese factory.

They could do what I wanted but for US$100 each, I can go to an auto trimmer, have them take the existing cover off, do the embroidery, and put it back on...

The take away though was...not UK - Chinese...

Oz
 

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China sellers amuse me when they post links to a factory in their listings showing a magnificent high tech. building, clean rooms and workers in laundered white coveralls beavering away at their work stations and so many approvals certificates. The same factory links can used by several or more sellers moving boxes or acting as marketing agents for distributors. IMHO it's how good it performs to spec. (fake or real) and how easy it is to get it returned and refunded that really matters?
 
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