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Discussion Starter · #1 ·
I own a 2010. The roof went down fine but got stuck on the way back up and was noticeably misaligned. I was able to get the roof back down completely. When I took the car to the dealer they told me that the passenger side section was bent and that it was the one piece of the top that was welded so therefore I would need to replace the entire top. They can’t just replace the one part so the cost would be $16K plus labor. Does that sound realistic / right?
 

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Seeing an EOS roof part listed on a computer screen isn't the same as trying buy it. It may be 'available' to special order from the manufacturer with a very long lead time. If you can't buy it, take the other side off and try getting a copy made by a machine shop? However the problem with bent parts is other parts you haven't found yet may also be bent and the roof will leak. That's why V.W shops don't mess about. They can only guarantee a complete roof supplied new from the factory.
 

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My post was not to imply the piece you needed was available or not. It was simply to show the price quoted you was valid. Some roof parts are available, just not yours. Sorry for the confusion.
 

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I tend to regard EOS roof parts lists and diagrams only useful for taking them apart and repairs, rather than parts I could actually buy! The latest ETKA parts list show prices which you would logically assume they are parts that are sold, but Dealers may then tell you they are only 'available' but you may not get the part for 3 months! The same happens with small trim fasteners - cost a fortune from the Stealer but find 25 generic made in China for the cost of one from V.W.

I came across this trying to buy a genuine Bosh O2 sensor using the part number taken from the failed OE part. It was listed with a price in the Bosch catalogue as available cross referenced to V.W, but on a 4 month lead time. My conclusion was certain components are manufactured under licence to V.W and if you try to order as a spare part, it gets made a long time ahead on the next production run (for V.W) and here's why: This part like others was a generic O2 sensor but V.W have their own plug fitted which then makes it V.W (or dealer) spares specific. This goes totally against the principle of making complicated things long lasting and not sent to landfill or recycled.

In the end, I bought a Bosch 'Universal' O2 sensor over the counter and spliced on my V.W OE connector. Manufacturers don't make it easy for you to use aftermarket alternatives. The EOS roof is manufactured by Webasto. They will be tied down by V.W licence agreements as to what they can and can't sell on the open market and V.W want to sell you a new (electric?) car.
 

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Discussion Starter · #7 ·
Thanks for the information. The car, even though in mint condition, is not worth the $20K I am being quoted to repair the top by the dealer. Would it be worth looking else where for a lower estimate?
 

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A replacement roof requires an EOS trained roof technician to fit it. After spending all the money on a new roof you don't want an independent who knows nothing, fitting it then have it leak afterwards. Technicians who have this knowledge and experience will be hard to find, although many may string you along with false hopes and promises. At least the main Dealer has access to the mothership for information if they get stuck. Until you read the workshop manual and understand what is required to fit a new factory roof to an EOS, you are just guessing, because there is a LOT of time consuming work to be done very carefully.
 

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As I remember from the video the preassembled and aligned roof is put on the body with a large machine on the assembly line. Otherwise it would require up to four people to set it in place. It would make sense that there are locator pins or similar device to set and align the roof. The whole operation takes minutes. Hooking up the peripherals takes more time. Doing this in a shop would take knowledge and time but could be done. They would probably use an overhead crane or block and tackle similar to what is used to remove an engine. But due to the cost your options are taking the car to a junk yard who will probably not give you much or putting it up for sale as a parts car. It is still worth a lot as parts.
 

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They are telling me they can’t replace just the piece that is broken because the top is only sold as one unit. This listing makes it look like you can just purchase the piece that you need to replace.
It is possible to get individual parts - but the parts will have to come from VW in Germany, and if they’re not in stock there, they’ll have to come from Webasto.

I could be wrong but I don’t believe any parts of the roof mechanism are welded. Chances are this garage knows that they would be able to replace the roof, but don’t have the intricate knowledge of the parts so would not be confident that they could perform the required repair to a standard that would mean you wouldn’t keep coming back to them to fix it under warranty.

If you want a lower estimate you will likely need to find a cabriolet specialist, preferably someone who knows the Eos, who knows if it’s possible to repair the roof and, if so, how. The information in the workshop manual is limited and doesn’t detail replacement of all roof parts, hence the need for someone who really knows their stuff.
 

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It would make sense that there are locator pins or similar device to set and align the roof. The whole operation takes minutes. Hooking up the peripherals takes more time.
The shop manual doesn't go to the level of detail for individual parts, but it does cover the dealer replacement of the roof as a complete assembly and there is a lot of wiring, hydraulic connections and measurements to make after it has been hoisted on the car body. I haven't looked at the detail recently but V.W often use shims to set precise adjustments. Additional support information will be with the specialized trained EOS roof technicians and a hotline to the V.W mothership which independents won't have.
 

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Casonaj, I know the most likely piece that cause the problem. It's a clever slide/joint that allows the roof to toe out to fit its resting place when down and toe in to fit the front glass when up.You can replace that piece without removing the roof completely, however you will stll have to buy the whole secondhand roof to get that piece out. I've done that before at around 15-20% of the cost you quoted. Too bad I'm half way around the world :)
 

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I own a 2010. The roof went down fine but got stuck on the way back up and was noticeably misaligned. I was able to get the roof back down completely. When I took the car to the dealer they told me that the passenger side section was bent and that it was the one piece of the top that was welded so therefore I would need to replace the entire top. They can’t just replace the one part so the cost would be $16K plus labor. Does that sound realistic / right?
Tell ya what. If you’re anywhere near New Jersey, I’ll sell you my 2010 Komfort with only about 25k ORIGINAL miles on it for only $18k. Then you can keep your old car for parts.
 

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I own a 2010. The roof went down fine but got stuck on the way back up and was noticeably misaligned. I was able to get the roof back down completely. When I took the car to the dealer they told me that the passenger side section was bent and that it was the one piece of the top that was welded so therefore I would need to replace the entire top. They can’t just replace the one part so the cost would be $16K plus labor. Does that sound realistic / right?
Yes, this sounds about the same as it cost me for the same job. Verify that you get a one-year warranty. My new roof works perfectly. But it took the shop 3-4 months to repair.
 

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I've done that before at around 15-20% of the cost you quoted. Too bad I'm half way around the world
Any photos? Would it be possible for a machine workshop to make a substitute? I gather it has ABS moldings. Could these be made in metal? Most model engineering enthusiasts can make anything these days with a mill, lathe and drill.
 

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I own a 2010. The roof went down fine but got stuck on the way back up and was noticeably misaligned. I was able to get the roof back down completely. When I took the car to the dealer they told me that the passenger side section was bent and that it was the one piece of the top that was welded so therefore I would need to replace the entire top. They can’t just replace the one part so the cost would be $16K plus labor. Does that sound realistic / right?
OMG!!! I know nothing about car parts but that sounds absurd. Best of luck on this. Can you keep us posted on what you end up doing? Thanks
 

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The Audi ragtop cabriolet is the same. If a roof is damaged or bent, the dealer will fit a new factory roof.
 

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I own a 2010. The roof went down fine but got stuck on the way back up and was noticeably misaligned. I was able to get the roof back down completely. When I took the car to the dealer they told me that the passenger side section was bent and that it was the one piece of the top that was welded so therefore I would need to replace the entire top. They can’t just replace the one part so the cost would be $16K plus labor. Does that sound realistic / right?
 

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So sorry to see your post. However, the exact same thing has recently happened to my 2013 EOS - the roof was opening, made an awful noise and although would close - it was misaligned and the sunroof would not close. I called several places and the only place that even knew what I was talking about was a VW garage. I dreaded the quote - however, they did say very labor intensive to fix - $1489.50 for labor and $179.20 & $196.00 for each repair kit - I decided to do both sides as if one had broke, the other side might be also due to fail. Total bill dated 23 April 2021- $1864.70.

Its fixed and working like a dream - and has a 12 month warranty on the work from the VW garage.

Hope this helps.
 

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Have you still got the repair bill with parts they fitted? Can you post it up anonymised?
 
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