[collsie]

Our 2.0 TSi Eos purchased last March has suffered from terrible engine problems over the past 6 weeks.
1. December 11th - Engine develops ticking noise when accelerating the noise speeds up
2. Dec 15th - Car taken to workshop. No warning lights on. Booked in 3 days later
3. Dec 18th - Workshop tell me car needs oil at cost of £58. I agree
4. Dec 19th - Workshop tells me car was out of oil and try to charge me £5000 for new engine.
5. Dec 19th - I go to dealers, they are unaware that car was in their workshop on Dec 1st for an unrelated mattter and they checked the oil
6. Dec 23rd - Dealer agrees to carry out work under warranty although only parts to be replaced not the whole engine.
7. Jan 9th - Pick car up
8. Jan 11th - Car breaks down (10 miles since picking it up) and taken back to workshop
9. Jan 22nd - Pick car up
10. Jan 24th - Engine warning light comes on
11. Jan 26th - VW assistance spend 2 hrs on car, car runs fine
12. Jan 27th - Car is dead, engine won't turn over.

This has been a nightmare as I'm sure you can imagine.
Does anyone have any idea of where I stand on this? What can I demand?

Any help appreciated,

J

 

[Doolallygirl]

Our 2.0 TSi Eos purchased last March has suffered from terrible engine problems over the past 6 weeks.
1. December 11th - Engine develops ticking noise when accelerating the noise speeds up
2. Dec 15th - Car taken to workshop. No warning lights on. Booked in 3 days later
3. Dec 18th - Workshop tell me car needs oil at cost of £58. I agree
4. Dec 19th - Workshop tells me car was out of oil and try to charge me £5000 for new engine.
5. Dec 19th - I go to dealers, they are unaware that car was in their workshop on Dec 1st for an unrelated mattter and they checked the oil
6. Dec 23rd - Dealer agrees to carry out work under warranty although only parts to be replaced not the whole engine.
7. Jan 9th - Pick car up
8. Jan 11th - Car breaks down (10 miles since picking it up) and taken back to workshop
9. Jan 22nd - Pick car up
10. Jan 24th - Engine warning light comes on
11. Jan 26th - VW assistance spend 2 hrs on car, car runs fine
12. Jan 27th - Car is dead, engine won't turn over.

This has been a nightmare as I'm sure you can imagine.
Does anyone have any idea of where I stand on this? What can I demand?

Any help appreciated,

J

I would recommend arranging a meeting with the dealer, sitting down and discussing your options but dare I say a refund or new car? Overall I think you could have just been unlucky with your car and (despite my recent issues with the leak in my boot) personally I would go for another Eos and give it another go.

If you choose to have a refund you can expect to have to pay mileage on the car. That is, VW could charge you say 0.11p per mile over a certain number of miles that you had driven your vehicle.

If the negotiations break down, visit your local Citizens Advice Bureau who will assist in writing letters and giving great advice as to where you stand in the eyes of the law all for free. Or if you have a solicitor, I would visit them sooner rather than later. Sorry to be the bearer of bad news but it doesn't look good does it

 

[lordy]

If you choose to have a refund you can expect to have to pay mileage on the car. That is, VW could charge you say 0.11p per mile over a certain number of miles that you had driven your vehicle.

Not true. If you formally reject the car, and it sounds on the face of it, that you have good grounds to do so, you can expect a full refund of the full purchase price, with no mileage charge, or loss of VAT.

Any advice needed, please PM me. Having been through the whole rejection process recently, I pretty much know it inside out.

 

[Doolallygirl]

Not true. If you formally reject the car, and it sounds on the face of it, that you have good grounds to do so, you can expect a full refund of the full purchase price, with no mileage charge, or loss of VAT.

Any advice needed, please PM me. Having been through the whole rejection process recently, I pretty much know it inside out.

This was the case with my Focus I rejected last year in July (but I fought them for my 2,000 miles that I'd driven and didn't pay mileage in the end but others have had to). Assumed VW would be the same. Perhaps it depends on the mileage on your car?

Using the car at all is seen as betterment in the eyes of the law...hence why I assumed you may be charged!

Oh well, you try to help....

 

[silvershadow]

If you are in the UK and are a member of AA, I would contact them and see what assistance they can offer. Otherwise have the car inspected by an independent reputable specialist mechanic to determine exactly what is wrong with the vehicle before you get into any heavy negotiations.

Although I am on the other side of the world, I sense a dealer trying to avoid a warranty claim. The fact that the car was "serviced" on the 1st December and the problem appeared within 2 weeks indicates something was missed out or not properly done eg replacing/topping up the engine oil depending on whether an oil/filter change was undertaken as part of the service. If this is the case, the dealer and not VW is reponsible for the cost of repairs and I suspect the dealer is trying to put the blame on you so you carry their expense.

 

[collsie]

Thanks for the advice

We've written a letter to the finance company to reject the vehicle. It's still off the road as we've refused the latest repair. The finance company seem to be putting pressure on us to just take the car back. Our courtesy car has to be returned today which suggested they're starting to play hardball over it. We don't want to give in as we've feel so let down but this is proving to be a royal pain in the ass!