[Stephb]

Hi everyone i ordered my eos back in november and was happy enough paying £25,998 then i get a email the other day off http://www.mammothcars.com

and i thought i'd have a look round and see if i could get my car the same price it turned out to be £3000 cheaper than im paying for it! i know you can say it was online so i decided to ring my other local VW garage and got a quote for the exact came car and he came up with £24,300! so as you can imagine i am not happy with VW Wigan so i've rang them up and the sales manager and the guy who sold me the car want to see me on friday. I dont think its fair that at one dealership they sell it for one price and at another they sell it for a totally different price. Is this allowed?

Stephb xx

 

[GOgg]

Agreed it's not fair but it is allowed. It's a simple case of buyer beware. Hopefully your dealer will sweeten your deal a little but I doubt if it will be anywhere near the 3k difference.
Best of luck Stephb

 

[Stephb]

he best do something or i'll cancel the car and lose my £250 deposit i know i'll have to wait another 16-20 weeks for a new one

but it not started being built yet and its supposed to be here at the end of next month!

Stephb xx

 

[davidp]

he best do something or i'll cancel the car and lose my £250 deposit i know i'll have to wait another 16-20 weeks for a new one

but it not started being built yet and its supposed to be here at the end of next month!

Stephb xx

if you don't mind travelling try
http://www.mycarquotes.co.uk
take the price list to the dealer and say you will cancel the deal (and loose £250) and go elsewhere if they don't make you a decent offer. If you arn't too bothered on spec you may get one sooner (and cheaper) elsewhere.
Cheers, David

 

[cb391]

Whether or not it seems fair is not necessarily the issue. As you said youwere happy with the price at the time you placed your order. When you are buying anything it helps to compare prices at more than one place. When you placed your order, pricing or what kind deals that were available at the time compared with deals currently could be radically different. After the beginning of the new year dealers may be willing to take more loss to drum up business as the economy after Christmas tends to slow somewhat. Internet sites will always try to undersell dealers or to post deals dealers don't want to pay to advertise. Still it is up to the buyer to do the research. The internet can come in handy if you have several dealers trying to outbid the others.

 

[neh321]

Hi everyone i ordered my eos back in november and was happy enough paying £25,998 then i get a email the other day off http://www.mammothcars.com

and i thought i'd have a look round and see if i could get my car the same price it turned out to be £3000 cheaper than im paying for it! i know you can say it was online so i decided to ring my other local VW garage and got a quote for the exact came car and he came up with £24,300! so as you can imagine i am not happy with VW Wigan so i've rang them up and the sales manager and the guy who sold me the car want to see me on friday. I dont think its fair that at one dealership they sell it for one price and at another they sell it for a totally different price. Is this allowed?

Stephb xx

Price fixing is illegal in the UK so dealers can charge whatever they can get away with and whatever the punters will pay them! It's a competitive old world for them so usually they will come down if faced with cheaper prices. However, once the deal is done...

There's nothing to stop you going to them and arguing that they've ripped you off but they might have given you the best deal going at the time you agreed the sale.

Watch out for some internet dealers however, who can't necessarily deliver what they offer.

 

[nail-z-gull]

I echo what others have said.

The advertised price always includes a negotiable margin - even on new cars. The negotiations are typically driven by demand of the car and a buyers willingness to walk away if the deal isn't good enough.

Some people pay the asking price - others hold out for a good deal.

 

[Stephb]

freedom of speech is not allowed

 

[boac69]

I am with Davidp, as a fan of www.mycarquotes.co.uk take a print to your friday meeting and be tough but fair, give them a chance to sweeten the deal but as you say you can cancel at a cost to you of £250 and the recent price increase, which you should have been protected against ref statement in price list p15. I am surprised that you have no info on build as yet as mine was ordered in mid Dec and has been built and is awaiting shipment to UK.
I wish you luck.

Graeme aka boac69

 

[tezmand]

please let us know how you get on , id rather lose the £250 than be ripped off personally!!

 

[Stephb]

Im going in tomorrow and having it out with them. its their choice really as my brother in law works for tote sport who has a contract with VW Wigan for atleast 50 cars per year and as he is a manager at tote he is quite happy to cancel the contract with them, they also get a car on the forecourt that they cant sell or they can match the price and make me happy

its a choice of either losing £2-£3k or £250 i know which one i'd rather lose

I'll update you when i have some news thanks for the support


Stephb xx

 

[Stephb]

Hiya i went to VW Wigan today and the manager came over with the order sheet ect the car has been made ive been told now and is just waiting to be shipped, he's now agreed the price of £24000 with 3 years free servicing dont know if you get the servicing free anyway? so i good outcome i guess. thanks for all the support

Stephb xx

 

[cb391]

Hiya i went to VW Wigan today and the manager came over with the order sheet ect the car has been made ive been told now and is just waiting to be shipped, he's now agreed the price of £24000 with 3 years free servicing dont know if you get the servicing free anyway? so i good outcome i guess. thanks for all the support

Stephb xx

Glad you got things worked out. If your dealer was as bad as you thought, he would have not adjusted price. He would have kept your deposit and let you walk. He also threw in what sounds like scheduled maintanences for three years which could be worth several hundred pounds. Now you can concentrate on enjoying your new Eos when it arrives.

 

[SKIDOO]

Steph, now try and forget the incident but keep ringing the manager and asking exactly where your car is - he will know!!! And just say your so excited and looking forward to it's arrival - make a real big deal about it and make him your friend. That way he will be pleased to get you off his back - don't forget to ask him to 'make sure my free sample of Krytox' is in the car when it arrives!!

 

[tezmand]

god yea dont forget the lubricant its a big price for such a small bottle, and hey ask for an eos cap too very smart!! the pens quite nice too lol

 

[Stephb]

lol he's already throwing in a pen,keyring,gti jacket,flowers and a teddy

but i'll call him about the lubricant tomorrow coz i said im not sure i want to continue my order with them and i'll let them know

Stephb xx

 

[tezmand]

youve done well i think you got ya price down and all those freebies well done !!!!

 

[anna_r]

Got a good deal now, well done!

Unfortunately, it is a common occurance, as each garage can charge what they want for the cars, and the amount of negotiable room varies between garages and staff,and sometime on the ability of the customer to negotiate a satisfactory deal.

A few years ago when I was looking for a golf, one garage gave me a good discount without me having to push them very far, and I really had to work hard to get a better discount at a different dealer. As it was, I went with the garage that was easier for me to get to.
Guess in someways its similar to a charter holiday flight - pretty much no-one on the plane will have paid the same as the next person, as different agents, times booked etc will get different deals!

 

[boac69]

Stephb
Well done you have extracted a cracking deal! Your dream car with imminent delivery and 3yrs free sevicing, do you have to use Wigan if you have another prefered local dealer? Who you build a relationship with is your choice. Good luck and enjoy

Graeme aka boac69

 

[Stephb]

YAY!!! my dealer rang this morning and my car is in the country in grimsby anyone from round there here??

He said that i can pick it up on march the 1st yippeeeeeee!

Steph xx