[Doolallygirl]

so I have to start a new one to complain about the dealers again!

I've called all of the dealers in Kent (leaving out the Dartford dealership that had my car for months). The soonest I could get my car in for someone to fix the motor on the washer (and give me a courtesy car) would be 25th April but would mean driving for 40 minutes out of my way.... is this really reasonable?! I work during the week so I can only drop her in at the weekend which is why there is such a delay. But there is also no guarantee that I would get a courtesy car if I took her in on that date. None of the closer dealers to me would be able to have her in before 2 May and again with no promise of a courtesy car.

Customer services (who are now ignoring my calls) have said before that they will have the autoglym sorted out while she is in so I think I'm going to need a courtesy car - can someone who has had this done confirm how long it will take to do (also if anyone has any knowledge of the washer motors being fixed can you let me know how long this will take also?)

Thanks

 

[Lucari]

Hello !!!

Have I missed something? I thought you'd just got the car back from having the carpets / leaks sorted out.

Are you still on for the Dubs in the Park ?

Richard

 

[Doolallygirl]

Yes I did just get it back but now the motor on the windscreen washer is busted - not anything I've done - I only just about know how to pop the bonnet! I'm so annoyed.... got it booked in eventually for this Saturday at my most local but one dealer. Took whingeing at customer services to get something arranged and I still won't get a courtesy car. But I'm happier that it's going to get done and I'm going to be chauffered around again.

No promises re Dubs anymore, as I'm not 100% sure I will have her back in time, but if I do have her back then I'm there with bells on

 

[Stephb]

The Autoglym shouldn't take more than a hour or two, I had mine re-done 2 days after I collected the car because of dye transfer on my seats.

Could you not get them to come and collect the car? I do this on a regular basis because I'm too busy to drop it off they send a guy to collect it and drop it back when it's done. It is free of course.

HTH

Steph xx

p.s sorry to hear your having problems again!

 

[Doolallygirl]

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR

Are all VW dealers in Kent total imbeciles?!?!?! I won't be getting my car back as apparently it is a power fault rather than just a simple repair job for the windscreen washers and parts need to be ordered.

HOW MUCH MORE SHOULD I TAKE BEFORE SEEING ABOUT A COMPLETE REFUND?

All this and STILL no courtesy car........I'm bloody fuming....

 

[Darren]

Why can't you drive your car while the parts are on order????

 

[Doolallygirl]

Why can't you drive your car while the parts are on order????

I'm pretty sure it's illegal if the washers aren't working? Or dangerous at the very least. I wouldn't be happy driving it around without them anyway....why can't they give me a courtesy car?!

(Actually since my last post they have agreed to lend me a vehicle that is for sale on their forecourt until they have my car fixed so at least that's something!)

 

[Darren]

washers

I'm pretty sure it's illegal if the washers aren't working? Or dangerous at the very least. I wouldn't be happy driving it around without them anyway....why can't they give me a courtesy car?!

(Actually since my last post they have agreed to lend me a vehicle that is for sale on their forecourt until they have my car fixed so at least that's something!)

Is it the wipers or the washers that is the problem? If the "washer" how would anyone know it is defective?

 

[rheather1970]

Dartford

Is the dealer in Dartford that bad. Just bought my car (not from Dartford) but this dealer is the nearest one as I am a Bexleyheath boy. What do you suggest if I need a service.

 

[Doolallygirl]

Hey I'm a Bexleyheath girl and my nearest one is Dartford too...they had my car for months for a leak into the boot and the word "crap" doesn't cover it! Hence why I ended up in Bromley...turns out they are just as bad. Thinking of just giving up on Beadles dealers entirely! p.s. where abouts in Bexleyheath are you?

Darren I knew the washer motor wasn't working as the whirring noise wasn't making a sound and water wasn't coming out - it wasn't a difficult diagnosis!

 

[Doolallygirl]

In fact, people take a look at my pictures and see what Beadles in Dartford actually done to my car!!! Just learnt to upload them from Photobucket!! yay me!

 

[Lucari]

The photos seem a tad on the small side. Are there larger image ?

 

[Doolallygirl]

Hmm there are larger ones but they are over the size limit so I can't upload them... hopefully you can get the gist of them though...it wasn't pretty!

Anyway, that was the previous problem, not this one where they had to remove the carpet and basically ALL of the inside components.

Back to this problem, I took my car back from the dealers on Saturday (after they put up a fight though) and they decided when I called them today that actually the autoglym hadn't been done, nor had the valet.... it's all quite ridiculous. Means that now it has to go BACK IN! Luckily this time they are sending a guy out to collect my car for me this time and they promise to have it back within the day. We'll see! I won't hold my breath were the words of the customer services representative when I told him that!!! LAUGHABLE!

 

[Doolallygirl]

Ok well the dealers took my car back on Thursday and gave it a clean and autoglym...and returned it to me with a few scratches in the paintwork!!!!

Lo and behold another few phone calls later and I returned to the dealers today to show the brand manager what had happened to my beautiful car. He agreed, there were definitely scratches there, it was entirely their fault, and they were going to fix it for me. He said that he will wait until his paint guy is in this week and will arrange for the same man to come and pick up my car as did last week on Thursday.

I'm a little angry that this could have happened and gone unnoticed and actually left their workshop in that condition let alone be returned to the customer with nobody noticing but that's what happens I guess when businesses are understaffed and rushed.

Credit to them though, they are trying to make me happy with them so that I can return for future services etc etc and I really do hope they can make me happy with my car for the first time since the back end of last year.

It seems like this time they are really bothered about making me happy, a complete change to Dartford Beadles!

 

[John_F]

Ok well the dealers took my car back on Thursday and gave it a clean and autoglym...and returned it to me with a few scratches in the paintwork!!!!

Lo and behold another few phone calls later and I returned to the dealers today to show the brand manager what had happened to my beautiful car. He agreed, there were definitely scratches there, it was entirely their fault, and they were going to fix it for me. He said that he will wait until his paint guy is in this week and will arrange for the same man to come and pick up my car as did last week on Thursday.

I'm a little angry that this could have happened and gone unnoticed and actually left their workshop in that condition let alone be returned to the customer with nobody noticing but that's what happens I guess when businesses are understaffed and rushed.

Credit to them though, they are trying to make me happy with them so that I can return for future services etc etc and I really do hope they can make me happy with my car for the first time since the back end of last year.

It seems like this time they are really bothered about making me happy, a complete change to Dartford Beadles!

DLG,
You must be one of the unluckiest Eos owners in the whole world! It really looks as though you should sever all ties with your existing dealer, move house down to Devon & I will introduce you to my local dealer in Newton Abbott. I dropped in there last week for some touch up paint after scraping my wing mirror on the Dartmouth ferry. The service manager remembered me from my oil leak problem & came straight over to me, wanting to know if I had had any further problems. Offered coffee & bikkies while I waited for the paint. Had a long chat about the pros & cons of the old Beetle Cabrio (which i'm thinking of buying). Very helpful.
Come down to Devon, enjoy the clotted cream, sunny weather, sand & sea & above all, a very helpful dealer!

 

[Doolallygirl]

I'd love to but I couldn't commute to my job in London every day!

To be honest I might return to the current dealer I'm with (God forbid I have any more issues!) as at least they accept the scratches that appeared on my wing were their doing and they are bending over backwards now to make me happy which is the main thing that the first dealer didn't do.

Then again, I might just have to do the 1hour 20 minutes round trip to visit the third closest dealer to me next time!!

 

[Doolallygirl]

Finally I can say I'm happy with my car!!



It's been 6 months of torture and dealing with VW customer services on an almost daily basis at times, going through two different dealers but finally I look at my car and I am happy!

There are no more leaks, there are no more scratches and I'm delighted with it.

Who would have thought they would see the day huh?!

One thing holding me back from fully recommending Bromley Beadles is the fact that when they returned my car they left a Bounty wrapper in the door well and a lump of melted chocolate on the leather... strange really as Dartford Beadles left a clump of chocolate biscuit (much like a Penguin bar) in my boot when the returned it....must be something about my car that makes the mechanics munch chocolate in it/over it!!

 

[Doolallygirl]

More leaks....another trip to the dealers for I think the third leak in a year and a half. I got into her yesterday (first time I'd seen her in a week) and there was literally a PUDDLE of water in the passenger door well. Booked in for 28 November with the dealers who last had her in and managed to actually keep me happy (for a change!). This is their last opportunity. If I don't have a dry winter after this I am going to have to sell up and I'm not sure I will get another

 

[SKIDOO]

I think DLG you have been pretty calm over the whole issue since this began, which I admire you for, perhaps a little too nice about it all though? I think it's about time you told the garage 'this is your last chance, enough is enough now' no matter how much you love the car.
Gary

 

[Doolallygirl]

Believe me, I wasn't very nice about it when I was calling VW customer services on a daily basis!

It's caused so many problems since I've had her, I've been arguing with my man about it and now he's washed his hands of it, all he can say is I told you so (he didn't want me to get a convertible because of my previous experience of leaks).

Strangely enough, for the right price I think I'd still buy a white/red one if it came up though