[Gavster]

Well I spent 3 hours at the dealership yesterday for two issues:

1) Craking noise coming from the passenger door speakers - diagnosed as a fault with the RCD500 stereo which was ordered in from Germany 7 weeks ago. I told them at the time that in my opinion as an electronic engineer this was unlikely to fix the problem and they should be looking at wiring. They fitted the new stereo yesterday and guess what.... instant crackles.

2) Xenon headlamp levelling all over the place and very hard to drive at night. This was their 3rd attempt at fixing this and guess what.... they failed again.

They then said that they wanted the car for a day to try again. This was followed by 'actually we will need it for 3 days' and then by 'actually, we will keep it for as long as we need to fix it' and then by 'Actually, wWe will take it to our Chelmsford branch as they have an EOS specialist there, oh... but they can't look at it for almost 3 weeks'.

WHAT A JOKE!!!

My argument is that I paid almost £1000 for an upgraded stereo system that I have not been able to use in the 8 or so weeks that I have owned the car and that I paid £700 odd for the Xenons which I cannot use after dark without fear of not being able to see where I am going.

It was at this point that I was so, let's say 'upset' that I told them where they could shove their wonderful EOS and that I wanted either a replacement or a full refund.

The dealership manager came out and managed to calm me down a little and I have agreed to give them a final chance to fix it. They have kept the car and lent me a Golf 1.4 TSi (170bhp but you have to work it hard).

If they return the car next week with the same problems then I will reject it and I have already made this known to both the dealer and VW head office.

AARRGGGHHH Bloomin' Cars

 

[jamcar]

Gavin,
Really sorry to hear about your problems with the car, what an absolute bummer. Like a lot of us on the forum you have paid a lot of money, those optional extras sure do add up, waited a long time for the car and in the meantime flown the VW flag.
VW sure are letting you down with their after sales care and service. You have known the problem from the off, but of course they wont listen to you your only the driver, unlike the VW technical guy, who it seems would be hard pushed in some cases to identify an Eos in a car park.
Gav i'm gutted for you, and only hope that this situation is fully resolved to your satisfaction.
keep us informed on events, even if you just need to blow some steam. I'm sure we are all behind you. well I know Fred will be anyway LOL
Soz

 

[SiJ2000]

Ditto mate...

Very upset to hear about your woes..... I hope it goes well for you mate... The thought of rejecting the car must be very disappointing

 

[schoolhousefred]

Hi Gavin,
I didn't realize you were having those problems .... funny how some cars seem to come through with no issues, and then you get a couple of technical, but very annnoying, niggles that don't get solved! You are doing the right thing by laying down the law! Good luck on getting a quick and satisfactory ressolution. Guess we are lucky here in Canada that neither of those options are available.

 

[jamesyboy5593]

I have the Xen's too, whats is the problem exactly? When you turn on the ignition they kind of dip down, then seperate, then come back together then level up. I suppose this is normal so I take it yours go a bit cock eyed then?

I must say that although i've not heard the standars speaker, and although I am quite happy with the sound quality of the Dynaudio speakers, were they worth a grand?......... WERE THEY F**K!!!

I think my trousers were taken down with that option! Infact, they were ripped off and I was shagged hard!!!

 

[Gavster]

The Xenon do go through the self test properly and appear at the correct level when at standstill.

It's when you are moving that the automatic levelling suddenly (and intermittently) drops the lights so far down that you can only see a little way in front of you.

They have adjusted them 3 times unucessfully. Yeterday I was with the tech guy when he interrogated the control unit that is responsible for the levelling. He first of all said that they were set to 'left hand drive' and then it wouldnt let him make any changes to it. #

 

[don coffey]

Gavin,

Sorry to hear of your problems. I had a bad experience with my last car and rather than put my foot down early, we let the dealer attempt to fix problems. In the end we managed to get the dealer to do a buy back but still cost us some £6k. To give you an idea, we had the car back to the dealer 17 times in 10 months, often for 3 days at a time. My problem was not with the car, but the makers as they just expected us to suffer the car. I can only describe the car as a lemon and had the maker/dealer replaced the car I wouldn't be here looking at joining the Eos set.

What am I getting at? Reject the car early and stick by your guns. You are paying for a premium product, get a premium service

Don

 

[davidp]

Really sorry to hear this Gavin, it must put a real damper on your enjoyment of the car. I would get on to VW cust service, and express your concerns. I did find them very helpful over problems on a late delivery. The number is 0800 711 811, all calls are given a ref number and the history logged and they do get in touch with the dealer. Hope it can all be resolved to your satisfaction.
Cheers, David

 

[GOgg]

Everyone else has said it but I will say it as well. Sorry to hear about your Eos problems and the dealer problems. Best of luck that you get a resolution soon.

Regards

 

[Chins]

As with the others.

Sorry to hear of your grief. make sure you put it in writing to the Dealer Principal and VW Customer Services

 

[jamcar]

Gavin,
Hows it going? hopefully you are going to inform us that all is sorted and everything is hunky dorey (fingers x'd)

 

[Gavster]

Good news and not so good news.....

Got car back today, the cracking noise problem seems to have been sorted.

Problem is the lights are no better whatsoever and getting to the point now where it's dangerous to drive the car in the dark as you just cannot see where you are going.

To top it all off, for some reason they have disabled the dynamic cornering on the xenons (they probably don't even realise that they have done it) so now I have hundreds of pounds worth of lights that are meant to go round corners that dont light up the road properly and certainly don't go around corners!

I am really fed up with this scenario. How many more chances should I give them to fix it before tossing the keys in their direction permanently?

 

[GOgg]

The short answer is "no". This situation is disgraceful and needs sorted out by VW parents not some dealer. I would reject the car and probably go for something else (non VW). I don't think I would ever be happy driving someting I did not have 100% confidence in.

Best of luck

 

[SiJ2000]

I would probably get them to remove the Xenon's and fit normal lights! Then they can refund you the difference and give you a free option too as compensation (like cruise control - which can be easily dealer fitted)...

 

[Gavster]

I kind mentioned this last night to the dealer but he said that they are intent on fixing these lights.

Also, we have every option other than sat nav, dual zone climate and electric seats.

 

[neh321]

I kind mentioned this last night to the dealer but he said that they are intent on fixing these lights.

Also, we have every option other than sat nav, dual zone climate and electric seats.

Personally I would persevere and get those lights fixed, which can't be insurmountable, as none of the alternatives would be in any way attractive to me!

 

[SiJ2000]

Fair point.... Your is much more loaded than mine!

I don't have anything, just the plain old Sport DSG with leathers and Chicagos!

 

[jamcar]

Really sorry that the saga continues. Its outrageous how you are being treated, I do think that a good point has been put forward, that is you now deal directly with VW, rather than the dealer.
Organ grinder and monkey are springing to mind.
All the best with this Gavin.

 

[tezmand]

ive got a useless sales rep too and no help at all was thinking of writing letter of complaint but then hed probably get me back if i had any warrenty issues !

 

[schoolhousefred]

Hang in there Gavin ..... sometimes a new technological advance, like the lights, can be difficult to deal with at first, but you know in your heart that the car is worth it! Keep the pressure on VW and hopefully they will solve it. Cheers!